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Industry : Hotels & Resorts
Department : Sales and Marketing-PR
Location : Nusa Tenggara Barat, Indonesia
Level : Staff Line level
Posted : 19 May 2022
Job Role : Sales Assistant
Recruiter : Accor Hotels
Job Ref : HOZ98515
Employment Type: Permanent
Job Type :
Validate Through : 2022-07-25
Salary Description: Competetive Salary Offered
Pullman Lombok Mandalika Beach Resort
Job Description
Primary Responsibilities
Departmental Support
- Maintain the updated knowledge of the following (to include but not limited to):
- All hotel services and facilities, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily guests activities
- Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone inquiries according to the procedure
- Coordinate all group arrangements
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with post-events reports and review group billings
- Input all group bookings and update booking activities in the system
- Input and update the sales and distribution system used
- Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange and conduct site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue and profit
- Incharge for the departmental administration tasks
- Communicate with partners or vendors for the hotel and guests requirements
Other Responsibilities
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and training as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Be aware of the hotel fire & life safety/emergency procedures
- Perform other reasonable duties assigned by the Management
Main Complexity/Critical Issues in The Job
- Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests
- Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed
Work Experience
Knowledge and Experience
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint
Competencies
- Good communication in writing and verbally, in Bahasa Indonesia and English
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
Benefits
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Atithi Jaiswal
Mumbai, India