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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.



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We Are Sorry Sales Coordinator Job is not available anymore. Please click below to see other similar opportunities available on Hozpitality

Sales Coordinator

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Industry : Hotels & Resorts

Department : Sales and Marketing-PR

Location : Nusa Tenggara Barat, Indonesia

Level : Staff Line level

Posted : 19 May 2022

Job Role : Sales Assistant

Recruiter : Accor Hotels

Job Ref : HOZ98515

Employment Type: Permanent

Job Type :

Validate Through : 2022-07-25

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Sales Coordinator

Pullman Lombok Mandalika Beach Resort

Job Description

Primary Responsibilities

Departmental Support

- Maintain the updated knowledge of the following (to include but not limited to):

- All hotel services and facilities, hours of operation

- Hotel function space, entertainment options, menus and floral decoration options

- Hotel safety guidelines and evacuation plan

- Scheduled daily guests activities

- Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone inquiries according to the procedure

- Coordinate all group arrangements

- Work with group contacts to facilitate program planning and requirements

- Communicate group needs and specifications to all relevant departments

- Follow up with post-events reports and review group billings

- Input all group bookings and update booking activities in the system

- Input and update the sales and distribution system used

- Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process

- Maintain gifts inventory and coordinate the sending of gifts to clients

- Arrange and conduct site inspections for potential clients

- Promote positive relations with clients and attend to all requests expediently and courteously

- Acknowledge and handle clients' complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

- Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue and profit

- Incharge for the departmental administration tasks

- Communicate with partners or vendors for the hotel and guests requirements

Other Responsibilities

- Be fully conversant with hotel fire & life safety/emergency procedures

- Attend all briefings, meetings and training as assigned by management

- Maintain a high standard of personal appearance and hygiene at all times

- Be aware of the hotel fire & life safety/emergency procedures

- Perform other reasonable duties assigned by the Management

Main Complexity/Critical Issues in The Job

- Defines precise clients requirements and ensures that the services offered corresponds effectively to their requests

- Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Work Experience

Knowledge and Experience

- Diploma in Tourism / Hospitality Management / Events Management

- Minimum 1 year of experience in a similar capacity

- Excellent reading, writing and oral proficiency in English language

- Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint

Competencies

- Good communication in writing and verbally, in Bahasa Indonesia and English

- Service oriented with an eye for details

- Ability to work effectively and contribute in a team

- Self-motivated and energetic

- Must be well-presented and professionally groomed at all times

Benefits

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies and the opportunity to earn qualifications while you work

- Opportunity to develop your talent and grow within your property and across the world

- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

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