Sales Manager Travel Agent (Malaysian only - Local contract)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Sales Manager Travel Agent (Malaysian only - Local contract)

ibis Kuala Lumpur City Centre

Job Description

- Achieve daily targeted number of sales calls with effectiveness

- Develop business leads for the Hotel on a daily basis

- Prepare monthly list of accounts to penetrate for the following month

- Prepare monthly action plan for travel agent segment

- Monitor competitors' rate strategy, account penetration and marketing activities to maintain a competitive edge

- Fully responsible of accounts under his/her management , including contracting, updating profile and renewing contracts

- Update management on VIP arrivals, meet and greet accordingly

- Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

- Conduct negotiations to achieve the best profit and rates for the Hotel

- Attend hotel clients and local community business events to network and maintain high visibility

- Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

- Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Work Experience

- Strong interpersonal and negotiation skills

- Good communication and customer contact skills

- Ability to work well in stressful & high-pressure situations

- A team player & builder

- A motivator & self-starter

- Well-presented and professionally groomed at all times

Able to work with hotel PMS system (Opera), Microsoft words and Excel, PowerPoint for report.

- Diploma / Degree in Tourism / Hospitality Management

- Minimum of 5 years and above of experience in a similar capacity with proven track records, prefer work in hotel industry before.

- Excellent reading, writing and oral proficiency in English language

Benefits

Malaysian Only Local contract