Seasonal Guest Agent (Front Desk) - May start date

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Seasonal Guest Agent (Front Desk) - May start date

Fairmont Hotel Vancouver

Guest Agent
First impressions are everything! As a Guest Agent, you will take care of the guests from the moment they arrive through to their departure by providing, warm, welcoming, professional experiences. Turn moments into memories with us this summer at Fairmont Hotel Vancouver!

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Complimentary One Night Stay at Fairmont Hotel Vancouver with breakfast for two included once eligibility requirements are met
• Complimentary access to our learning and development programs through our Academies and discounted eCornell Online Certificate programs
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility initiatives, including our Planet 21 Sustainability Committee and our Diversity, Equity & Inclusion Committee, championing 2SLGBTQIA+, Ability & Accessibility, Gender Equality, and Race & Cultural Diversity
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our Safety Footwear Reimbursement Program (up to $120 per year)
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP), company-provided Registered Retirement Savings Plan (RRSP), and Tax Free Savings Account (TFSA) when meeting eligibility requirements
• Paid annual vacation (up to 30+ days per year), twelve statutory holidays, and birthday leave once eligibility requirements are met
• Transit Subsidy Program offering payroll deduction for transit with company-provided discounts
• Opportunity to be nominated for and win your dream trip through our yearly employee and leadership recognition program
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs

What you will be doing:

• Take initiative to add a personalized experience
• Consistently offering friendly, professional, and proactive guest service
• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
• Promote our loyalty program and drive revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following all safety policies and procedures
• All other duties as assigned

Your experience and skills include:

• Service focused personality is essential and previous experience working in a guest-facing position is required
• Luxury hotel experience is an asset
• Prior experience working with Opera or a related system
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Accurate and efficient cash handling skills
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
• Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
• Ability to work independently as well as cohesively and part of a team
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable
• Ability to work rotating and flexible schedule including early mornings, late nights, overnights, weekends, and holidays
• Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional bending, squatting, kneeling
• Occasional pushing and pulling
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS