Spa Reservations Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Spa Reservations Agent

Fairmont Banff Springs

Willow Stream spa at The Fairmont Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:
Reporting to the Spa Reservations Supervisor, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Answers telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Responds to common email and personal email - especially when in relation to guest requests - in a timely manner
• Be knowledgeable about all aspects of Willow Stream treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Able to contribute to a team environment by assisting Spa colleagues and co-workers in all Willow Stream departments related to the Spa Reservations office
• Work with related Hotel departments to ensure efficiency in meeting guest's needs
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
• Cross train with Spa Experience Coordinators and Boutique Coordinator and assist at Spa Reception and the Spa Boutique as required
• Develop and maintain strong product knowledge of all Spa products used in Willow Stream in order to better assist guests in treatment selection and promote product retail sales
• Handle special assignments
• Become proficient in Spa Soft, and various other computer programs related to Spa Reservations office (including, but not limited to, Hotel Property Manager, Secure Pay, Outlook, Royal Service Manager, Profile Plus)
• Adherence to Standard Operating Procedures
• Maintain accurate records as required by provincial regulations
• Attend monthly Spa Reservations departmental communication meetings.
• Adherence to Spa Emergency Procedures/Safety Manual
• Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa's first priority
• Maintain office files and records
• To carry out any other reasonable duties and responsibilities as assigned.

Your experience and skills include:

• Previous experience is an asset
• Computer literacy in Spa Soft, Word, Excel, Keyboard/Data entry
• Effective communication skills (verbal & written) and ability to demonstrate excellent phone etiquette
• Post Secondary education in Hotel/Hospitality industry or equivalent work experience in a Spa or Hotel setting
• Effective organization skills
• High team orientation and desire for interaction with a diverse group of employees and guests
• Empathetic tendencies and compulsion to exceed guest and colleague expectations
• Second language an asset
• Willing to work shift work and varied days off on occasion
• Safety oriented First Aid
• Constant sitting and computer work throughout shift in Spa Reservations
• Constant standing and walking throughout shift when assisting at Spa Reception

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com