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  • 82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
  • 4.7 3 review(s)
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About Us

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.



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We Are Sorry STAGIAIRE RECEPTIONNISTE HEBERGEMENT Job is not available anymore. Please click below to see other similar opportunities available on Hozpitality

STAGIAIRE RECEPTIONNISTE HEBERGEMENT

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Industry : Hotels & Resorts

Department : Other Department

Location : ANGERS, France

Level : Staff Line level

Posted : 25 Jun 2022

Job Role : Other Role

Recruiter : Accor Hotels

Job Ref : HOZ46794

Employment Type: Permanent

Job Type :

Validate Through : 2022-09-11

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For STAGIAIRE RECEPTIONNISTE HEBERGEMENT

MERCURE LAC DE MAINE

Job Description

- Maitrise des Conditions générales de Vente ACCOR

- Standard + Transfert vers service concerné

- Traitement des mails

- Prise de réservations téléphoniques

- Saisie de réservations Internet

- Maitrise du logiciel hôtelier Fiducial Hôtel Restaurant (FHR)

- Vérification plannings femmes de chambre

- Préparation des accueils VIP pour clientèle Guest

- Découverte service commercial + Accueil clientèle séminaire

- Saisie de points de fidélité clients + Meeting Planner

- Promouvoir le programme de fidélité Le Club ACCOR Hôtels et respecter les objectifs fixés ACCOR

- Vérification des caisses journalières

- Maitriser le référentiel ACCOR (Mercure)

- Facturation des clients

- Gestion quotidienne des plaintes et satisfactions clients sur la toile (Trip Advisor, Booking, Expedia, ...) ou comment gérer la E-Réputation

- Vérification hebdomadaire des commissions agences

- Vérification exactitude pré - facturation clients

- Pricing / Yield Management où apprendre à établir une stratégie tarifaire en fonction d'éléments précis à définir

- Découverte du métier de Chef de réception (clôtures, décomposition, chiffre d'affaire, contrat corporate annuels...)

- POLYVALENCE DU POSTE: Assistance de la gouvernante générale dans les étages ou aide au restaurant si la situation l'exige

Benefits

Repas sur place

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