Hotels & Resorts
Validate Through :
07 Jan 2022
Salary Range (monthly):
USD 0 to 2,000
Salary Description: Competetive Salary Offered
Hotel Chadstone Melbourne - MGallery by Sofitel
Who we are
Hotel Chadstone Melbourne MGallery by Sofitel, is part of worldwide hotel chain Accor Hotels. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery by Sofitel, where we create stories that stay.
What will you do
What you need to be successful
- Create genuine connections with guests by listening, demonstrating care and empathy.
- Answer all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Provide efficient service to guests liaising with other departments as needed
- Maintain strict security procedures to ensure guest confidentiality and safety
- Work with colleagues in a caring and collaborative manner
What's in it for you
- Highly organised and able to manage priorities
- Exceptional interpersonal skills
- Versatility in responding to guest requests and situations
- Ability to remain calm and effective in high volume work situations
- Experience in a similar role preferable
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Career opportunities with international hotel brand
- Learning and development opportunities
- Work your way at Accor with flexible work arrangements
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.