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Accor Hotels
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Team Leader - Front Office
Industry : Hotels & Resorts
Department : Front of House
Location : Ernakulam, India
Level : Supervisor
Posted : 14 Apr 2022
Job Role : Assistant Front Office Manager
Recruiter : Accor Hotels
Job Ref : HOZ95771
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-08-02
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Team Leader - Front Office
Novotel Kochi Infopark
- Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
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