Team Leader - Front Office
Hotels & Resorts
Front of House
Job Role :
Assistant Front Office Manager
Validate Through :
Salary Range (monthly):
USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
Job Description For Team Leader - Front Office
Novotel Kochi Infopark
- Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.