Hotels & Resorts
Front of House
Dubai, United Arab Emirates UAE
Job Role :
Front Office Agent
Validate Through :
Salary Range (monthly):
USD 1 to 2,000
Salary Description: Competetive Salary Offered
Job Description For Telephone Operator
Grand Mercure Hotel and Residences Dubai Airport What is in it for you:
What you will be doing:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Your experience and skills include:
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related department to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per the standards.
- Maintain an up to date knowledge of the hotel and local services.
- Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Your team and working environment:
- Flexibility to respond to a range of different work situations.
- Must have the ability to multi task.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
A wonderful pre-opening Hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/ .