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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.



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Telephone Operator

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Industry : Hotels & Resorts

Department : Front of House

Location : Ras alKhaimah, United Arab Emirates UAE

Level : Staff Line level

Posted : 06 Aug 2022

Job Role : Front Office Agent

Recruiter : Accor Hotels

Job Ref : HOZ10049

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-09-04

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Telephone Operator

Movenpick Resort Al Marjan Island

Telephone Operator
First impressions are everything! As a Telephone Operator, you will take care of the guests by answering to all the calls in our Royal Sevrice Center.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
  • Greet, respond to requests and coordinate with other departments while providing exceptional service
  • Royal Service Center is a One Stop Shop and you will be assisting the guests for all room service orders as well as responding to all their queries and requests
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay


Your experience and skills include:
  • Should have min. 1 years of experience in similar role for a 5 Star Resort in UAE
  • Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
  • Prior experience working with Opera/Micros is Mandatory
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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