Villa Butler Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Villa Butler Supervisor

Carolina

Villas Butler Supervisor

Fairmont El San Juan Villas Butler Supervisor demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Ensures personalized service is offered to guests during their stay
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
• Maintains a high level of communication and feedback within the department
• Identifies and anticipate guest needs
• Is continually proactive with in all areas of operation
• Coordinates luggage delivery and collection
• Coordinates luggage delivery and collection
• Reports any unusual occurrences or requests to the Villa Manager or MOD
• Possess working knowledge of the hotel Property Management System
• Bears full understanding and knowledge of all Villa services, technology, amenities, functions and systems
• Coordinates all in-room/suite guest needs and requirements
• Coordinates daily Housekeeping service and evening service, ensuring timeliness and quality
• Coordinates amenities by ensuring In Room Dining is aware of all details including expect delivery times
• Coordinates laundry and pressing collection and delivery
• Reports any Villa maintenance requirements in Royal Service.

Your experience and skills include:

• Excellent verbal, interpersonal &communication skills
• Must be able to work well under pressure in a fast paced and constantly changing environment
• Fluent in English and Spanish with a third language as an asset
• Must be able to handle a multitude of tasks in an intense, ever changing environment
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Must have the ability to assess and make decisions based on strong analytical, problem solving skills
• Must be able to maintain excellent professional presentation and grooming
• High school diploma is necessary
• Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred)
• A minimum of two years prior experience in related hospitality fields is necessary
• Luxury five star experience necessary
• Prior formalised training as a butler is highly regarded
• Butlers must be able to lift in excess of 70-pound loads
• Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
• Must be able to stand for 90% of their scheduled time

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS