Waiter/Waitress

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Waiter/Waitress

Athens Capital Hotel - MGALLERY Hotel Collection

Job Description

Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service.

Duties

- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.

- Take orders and send them to kitchen staff through the POS system.

- Deliver orders promptly to the kitchen production area.

- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.

- Keep tables and service areas clean and tidy as per procedure manual.

- Maintain hygienic food service techniques during service.

- Take responsibility for your designated section and station.

- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling

- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.

- Any other reasonable request as required by your Supervisor or Hotel Management.

Health & Safety

- Actively participate in safe work practices and procedures in the workplace, use equipment safely.

- Fully understand departmental fire, evacuation and emergency procedures.

- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.

- Report any health or safety hazards to your Supervisor.

- Wear protective clothing and equipment provided.

- Actively participate in Accor hotel environmental initiatives.

- Report all broken or damaged equipment to a Supervisor.

Customer Service

- Provide efficient, friendly and professional service to all guests, making all guests experience positive.

- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

- Actively sell and promote, hotel facilities and services.

General Duties

- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.

- Suggest any improvements that could be made to existing services or procedures.

- Attend training programmes and meetings as directed to constantly improve skills and knowledge.

- Follow the expectations and guidelines in the Accor Employee Handbook.

- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Work Experience

PROFILE:

EDUCATION / PROFESSIONAL EXPERIENCE

- Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation.

- Language skills: fluent in the national language and business English

SKILLS / QUALITIES

- Guest oriented, service minded and attention to quality

- Sales acumen

- Dynamic

- Good presentation

- Thorough and organized approach