Institute of Hotel Management-Aurangabad(Taj Hotels, Resorts and Palaces) Maharashtra India & University Of Huddersfield, United Kingdom, India
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Group General Manager
October 2019 - Present (1 Year)
Mac Hotels Limited, India
Role • Took charge of the group as a Group General Manager with highest room inventory hotel of 173 rooms. • Provide support and guidance to hotels in the opening process to ensure maximization of the brand experience. • To monitor revenue and costs on a daily basis and assist in taking corrective action. • To establish a rapport with guests maintaining good customer relationship and handle all guest feedbacks, requests and enquiries on facilities, food, beverage and service. • Participate in the recruitment and interviewing of pre-opening of new hotels and replacement of staff to ensure individuals selected and hired can deliver right experience. • Assess hotels in execution of brand programs and review Quality Assurance Program results for opportunities. • Monitor the progress of property plans and make recommendations to correct any deficient performance issues. • Ensure the departments operates effectively on a day to day basis, ensuring company brand standards are met and delivered consistently with attention to detail. • To develop an effective team by providing leadership, motivation & support to the team. • Conduct meetings with partners to communicate programs, implement new products and procedures, and discuss areas of opportunity. • Evaluate and adjust overall guest experiences based on interaction with guests, industry trends, and corporate initiatives. • To ensure that all team members across all departments of the hotel understand the company objectives & work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal. • To serve as a role model to demonstrate appropriate behaviors. • Inspect public areas of hotels, monitoring music, video, temperature, lighting, scents, to ensure atmosphere reflects as per standards. • To prepare the budget for the department and ensure to abide by it.
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