Information Technology professional with extensive experience in leading people, managing day-to-day operations, delivering excellence service desk support and project planning. Seeking a management role in IT Operations where I can utilize my technical knowledge and leadership skills to support the organization in meeting its objectives.
2018 - 2020 (2 Years)
Regional IT Manager, North Region, Canada
• Effectively led a team of 10+ employees, both locally & remotely, providing technical support throughout Canada & USA2017 - 2018 (1 Year)
Jolera Inc., Canada
• Managed 24/7 service desk & field services teams in Managed Services Provider (MSP) environment comprised of over 20 staff, in multiple geographic locations2008 - 2017 (9 Years)
Enghouse Systems Limited, Canada
• Managed and worked with IT 24/7 Service Desk on escalated tasks