Dear HR Manager, I'm seeking a job opportunity in your esteemed organization. I have a Master's Degree in Communication & Journalism and Bachelor's Degree in Computer Science. I have 3 years 10 months experience with Wipro Limited, which is an Indian multinational corporation that provides information technology, consulting and business process services. I have been handling a media monitoring team for a UK based media company process under the customer service wing. As Broadcast Analyst supervisor, I was responsible for Client relationship management, Team leading, Refresher training, Media monitoring, Content writing, Media intelligence, Digital and PR works. In my last position with the same company for a UAE based banking group, I have been managing a phone banking contact centre floor with 65 agents. I was responsible for workforce management, call scheduling, preparing reports, data reporting, and coordination with other locations. I would like to mention high computer literacy, communication skills, ability to work under pressure, work with minimum supervision, very quick learning ability, and flexible working style as my top skills. I would highly appreciate an opportunity to meet with you to discuss further on my candidature. Best Regards, Akilash KJ
2019 - 2020 (1 Year)
Wipro Limited, India
Managed a production floor consists of 60 members along with scheduling, workforce management and continuous communication with the client in UAE. MIS activities for client as well as employer for smooth functioning of the process. Created a systematic order for daily operations, break time management, attendance shrinkage.2015 - 2018 (3 Years)
Wipro Limited, India
Responsible for a process supporting its clients in the UK, Ireland and a part of Europe, specializing in media monitoring and media intelligence. Managed operations of a team consisting of 40 members with all the required Key Performance Indicators (KPIs) of the client, which includes Service Level target of 90% and Quality of 99.98%. Introduced a tracker for service deadline & task allocations and created a suitable method of operations which helped in achieving the KPI's. This has been certified by Wipro Ltd.