Looking for a job in the hospitality & tourism field or customer services Field or food & beverage supervisor, associating with an organization to provide my skills, hardworking and eager to get opportunities to improve myself professionally and contribute to the growth of the organization with quality services.
2017 - Present (7 Years)
hilton hotel, Egypt
Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale● Sound problem solving and negotiating skills● Positive and enthusiastic attitude● Works independently, as well as a team player● Presents oneself as a professional role model● Ability to meet tight reporting deadlines without compromising quality● Excellent English communication skills, and active listening skills2015 - 2017 (2 Years)
marriott hotel, Egypt
Responsible for the running of the front desk by hiring and training all front desk agents and leading by example Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines Assist in the development and monitoring of the budget to provide top quality customer service Schedule the front office staff and supervise workload during shifts Act as liaison between the General Manager and staff Answer phone inquiries, direct calls, and provide basic information2009 - 2011 (2 Years)
marriott hotel cairo, Egypt
Greeting guests upon arrival and making them feel welcomed. brAdministering check-ins and check-outs. brProviding front desk services to guests. brAssigning rooms and taking care of administrative duties. brDelivering mail and messages. brProcessing guest payments. brCoordinating with bell service and staff management. brBeing a source of information to guests on various matters such as transport and restaurant advice. brProcessing meal and beverage requests. brAccommodating general and unique requests. brDiffusing conflict or tense situations with guests.2006 - 2008 (2 Years)
PLANET Tours & Travel, Egypt
designing tours and booking all aspects, such as accommodation and meals2001 - 2002 (1 Year)
balaton sofiok hotel . hungary, Hungary
Greeting guests upon arrival and making them feel welcomed.