A talented individual who has had a life long interest in quality food, the hospitality industry, and the latest culinary trends. An experienced host who has 11 years of accomplished career track, works hard to cultivate a high profile with guests and possesses a strong understanding of financial margins and controls. With proven experience in running bars, restaurants, lounges in India & UAE. Consistently achieve performance goals through enthusiasm, self-motivation, tenacity and initiative, which complement knowledge and expertise in: Pre Opening Team Building/ Training Continuous Performance Improvement Customer Service/ Guest Relations Policies and Procedures Budgets and forecasting Revenue profit-driven results Marketing F&B
2018 - Present (6 Years)
Bright Hospitality Private Limited,AMPM Café & Bar, Gurugram, India
Increased bar revenue with 20% through advertising featured cocktails with limited resources by using word-of-mouth strategies • Reorganised the bar stations which resulted in a 30% increase in overall e?ciency • Decreased total costs by analyzing team member's strengths, hiring skilled bartenders and changing the schedule accordingly to their needs • Improved e?ciency, sequence of service, order expediting and table-turn times in all dining outlets to achieve a 19% gain in daily covers served with zero additional labor or overhead costs • Increased employee satisfaction by 23% while cutting sta? turnover in half by developing sta? recognition and accountability programs • Proved to be a good team-player with the management team by providing innovative solutions, introduced new concepts, actively negotiated and resolved di?erences and employed a constructive criticism approach. Improved customer base by engaging in friendly chat with customers which ensured a base of recurring persons2015 - 2018 (3 Years)
Taj Hotels and Resorts, Dubai, UAE, United Arab Emirates UAE
Accelerated 28% increase in the revenue year over year and 13% above the 2017 year’s budget • Winner of ME Hospitality Excellence Silver award 2017 for restaurant and earned nomination for many awards in the Middle East for the year 2017 & 2018 • Winner of Haute Grandeur Global Restaurant awards for best Indian cuisine restaurant in Dubai 2018 • Managing all the business aspect of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets and setting goals. • Ensuring that outlet procures the best quality & cost-e?ective raw material and equipment • Monitoring daily number of covers and average check of the restaurant • Reviewing Profit & Loss Statement of the outlet and drawing up action plans.2014 - 2015 (1 Year)
Taj Hotels and Resorts, Dubai, UAE, United Arab Emirates UAE
Spearheaded the Pre-opening of the Hotel F&B2013 - 2014 (1 Year)
Grosvenor House, a luxury collection hotel, Dubai UAE, United Arab Emirates UAE
Lead restaurants like BUDHA BAR (Award winning Asian cousin restaurant & Bar. Trip Advisors rated Top 10 restaurants in Dubai/Timeout best Asian bar & restaurant 2014/ what’sOn award for the best Asian bar & restaurant.), INDEGO BY VINEET (where Michelin Star winner and Chef Patron Vineet Bhatia brings traditional Indian cuisine into a contemporary setting), & OTTOMANS (finest modern Turkish cuisine with a five-star touch2011 - 2013 (2 Years)
Grosvenor House, a luxury collectionhotel, Dubai UAE, India
2009 - 2011 (2 Years)
The Oberoi Grand, Kolkata, India, India