Hospitality Professional with 7 years experience in Front Office department within unique and Luxury 5 star hotels between France, French Polynesia and United Arab Emirates.I started my career at 16 years old working at the most fine dining restaurants in France with the desire to learn about the Restaurant industry and secret wish to move to Front office to be at the center of everything.I am a passionate Hotelier always looking for exciting challenges.
2019 - 2020 (1 Year)
Sofitel Dubai The Palm, United Arab Emirates UAE
Welcoming and attending VIP’s during their stay ensuring special attention brManaging guest complaints turning negative feedbacks into postive ones brReplacing Night Manager during his absence brBalancing room inventory, allocating rooms for VIP’s based on preferences brReducing Club Lounge expenses on FB (1500 AED/month) brManaging a team including duty rosters, appraisals, necessary trainings brMonitoring and Increasing Club Lounge guest satisfaction (90% monthly)2017 - 2019 (2 Years)
Jumeirah Al Qasr, United Arab Emirates UAE
Supervising Club Lounges Team (Executive Club and Premium Leisure Club)2015 - 2017 (2 Years)
One & Only The Palm, United Arab Emirates UAE
LQA Designated trainer and Acting as Night Manager2014 - 2015 (1 Year)
Four Seasons Bora Bora, French Polynesia
Conducting check-in and check-out