Have 15+ years of excellence in the IT & Call Centre Technology Management. In-depth experience in Project Management, IT Operation and Implementation. Ability to grasp complex business requirement. Business proposal preparation with cost analysis and develop solution design, infrastructure delivery. Exposure on conducting product seminar & technical training delivery to staff and end customers. Proven ability to perform under pressure with excellent leadership and problem-solving skills.
Seeking senior level managerial assignments in People Manager, IT Compliance and Security, IT Operations, IT Project Management and IT Infrastructure Management (Telecom) with a technology-driven organization of repute.
2014 - 2019 (5 Years)
Concentrix Daksh Services India Pvt. Ltd.,, India
Spearheading IT Operations on a day to day basis from a service delivery stand point and manage dotted line, cross-functional teams.2009 - 2014 (5 Years)
IBM Daksh Business Process Services, India
Spearheading IT Operations on a day to day basis from a service delivery stand point and manage dotted line, cross-functional teams.2007 - 2009 (2 Years)
IBM Daksh Business Process Services, India
Spearheading IT Operations on a day to day basis from a service delivery standpoint.2006 - 2007 (1 Year)
Hewlett-Packard (HP), India
Managed system administration and maintenance of Avaya s8700, s8710 & s8720 Media Servers, Definity g3r, g3si and the telecom network.2004 - 2006 (2 Years)
Accenture, India
Handled system administration and maintenance of AVAYA S8700 Media Servers, Prologix and the Telecom Network.2003 - 2004 (1 Year)
DIIT Pvt. Ltd, India
Looked after maintenance, migration, up-gradation and troubleshooting of LAN Network.