My objective is to join a respected company, knowing for its professionalism, focus on customer service and delivery of quality products. I have more than 10 years’ experience in customer service, sales & marketing in 5 Stars Hotel and High-End Fashion Brands in UAE and in Kazakhstan. I am a strong communicator, and have the ability to get along with a diverse variety of customers, clients and colleagues. I speak fluent English, Arabic, Russian and Kazakh languages and I am a well-versed in working with a global customer base. I am detail- oriented team player with good sense of humor, able to work under pressure. Proficient in Excel, Power Point, Access, Outlook & Internet, Word. Holder of UAE Driving License. Bachelor’s Degree in Business Administration from Jaipur National University.
November 2018 - March 2020 (2 Years)
Ayla Hotels Resorts/ Ayla Grand Hotel (5 Stars Hotel), United Arab Emirates UAE• Created and updated the data bank of guest according to the segmentation; br• Ensured a high level of product knowledge of the outlets, services facilities in all three Ayla hotels and local areas; br• Delivered efficient Tele-Sales Calls, according to the script; br• Assisted to Marketing Executive to organize and oversee events, creative campaigns; br• Used a strong arsenal of techniques and methods to promote company’s product, services and public image;
November 2015 - July 2018 (3 Years)
Louzan Group, United Arab Emirates UAE• Assisting customers in selecting and locating the right product is vital to ensuring that the customer is satisfied as she completes the transaction.
October 2012 - May 2013 (1 Year)
Easa Saleh Al Gurg/ Interiors Luxury Furniture, United Arab Emirates UAE• Knowledgeable about the product line and have the ability to make suggestions, show customers around the display room and help them make the best decision in selecting their furniture;
July 2012 - October 2012 (3Months)
Emirates International Hospital, United Arab Emirates UAE• Greet patients; register according to established protocols