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Bikram Bista's Activity
No Activity
Education
Business Management
March 1992 - June 2003
Pinnacle Academy , Nepal
Certifications & Awards
Colleague of the month 2018
Towers Rotana
Skills
Skills Not Mentioned
Experience
Bell Captain
2008 - Present (16 Years)
Towers Rotana, United Arab Emirates UAE
Assisting to ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate manager on duty Giving accurate direction and necessary information for guests and issues taxi cards Monitoring and ensuring that Bell/Door/concierge Staff perform their job functions to the hotel’s expected level of service Handling the overall responsibility of Concierge department in the absence of the chief concierge. Ensuring in liaison with the valet drivers that cars are delivered within 10 minutes upon guest request. Ensuring proper distribution of daily newspaper to all in-house guest especially VIP’s. Providing helpful, friendly and prompt personalized telephone service to all guests (external and internal) Maintaining a favorable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate Demonstrating pride in the workplace and personal appearance at all times when representing the hotel, therefore identifying a high level of commitment Promoting efficiency, confidence, courtesy and an extremely high standard of social skills Attending behavioral and vocational training related work areas, to enhance skills and develop multi-functionality Attending regular On Job & Classroom Training on Front Office techniques and operating systems Performs all duties and responsibilities in a timely and efficient manner in accordance with established Policies & Procedures to achieve the overall objectives of this position