Shangri-La Eros New Delhi,India Service Associate (Hostess/Waitress) January 2019 to Till Date Job Details - 1. Ensure that the log book is completed after each service period. 2. Keep tidy and clean the hostess desk. 3. Answer all telephone calls to the correct standards and deal with all the Guest upon their needs and updating reservations 4. Ensure the reservation diary is kept up to date with all Guest names, telephone numbers, Guest information and special requests. 5. Allocate daily bookings to the table plan 6.Ensure that all the menus and memos are ready at the desk prior each service 7. Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests. 8. Comply with hotel licensing regulations as well as health and safety and fire regulations 9. Ensure an adequate supply of checks, printer rolls and neat storage of each 10. Welcomes the guest upon their entry into the restaurant and ensures that their first impression is the pleasant one. 11.Allocates and seats the guest accordingly, answers the phone and take reservations, and volunteers’ information to any guest queries about the restaurant. 12. Efficiently manages and organizes the front reservation desk. 13. Maintaining all the tags of buffets and well printing them on time. 14. Updates the staff time sheets. As well as the to maintain guests preferences records.
2019 - Present (5 Years)
Shangri-La Eros, India
1. Ensure that the log book is completed after each service period.