Hotels & Resorts
Food and Beverage Service
Intern/Apprentice/Trainee, Staff Line level
Job Role :
Food & Beverage Steward, Food & Beverage Waiter
Coco Lagoon by Great Mount
INR 12,000 to 20,000 (Per Month)
Salary Description: attractive salary and benefits
Coco Lagoon is a leading luxury resort in Pollachi, Tamil Nadu with 32 Keys, Restaurant, Banquets, Swimming Pool, Ayurveda and Holiday Activities.
Providing excellent hospitality to our beloved guest with traditional and memorable experience with nearby Trekking in Parambikulam Tiger Reserve, Elephant Safari at Top Slip, Exclusive Tea Factory and Tea Tasting Experience and Visit at Valparai are the highlights in Pollachi.
Greets guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and also try to up sell.
Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Performing basic cleaning tasks as needed or directed by supervisor.
Filling in for absent staff as needed
Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
Communicate to the guest and provide assistance with their queries.
Co - ordinate with kitchen staffs to ensure smooth operation and guest satisfaction.
Server food and beverage to the guest as per the course of order.
Observes guests and ensure their satisfaction with the food and service.
Promptly respond to guest with any additional request.
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
Desserts, removing courses, replenishing utensils, refilling glasses.
Adhere to grooming and appearance standards consistently.
Understands and can communicate products and services available at the resort.
Must have some familiarity with basic cooking skills.
Help other areas of the restaurant such as answering telephones and completing financial transactions.
Print closing report and drop the cash with the front office / accounts department.