Dear Human Resources,
I would like to offer my service to your upcoming organization. I am young, energetic, creative, career-oriented individual who can offer your organization dedication, skills, and willingness to learn quickly while aspiring to progress, I am no stranger to hard work, long hours and tight schedules.
Enjoy the following qualities as a profession:
• Pre – opening experience in 5 Star & 7 Stars Hotels
• Demonstrate a strong customer service mindset
• Devote appropriate attention for all responsibilities
• Highly motivated for greater opportunities
• Eager to assume greater responsibility
• Display leadership traits appropriate to any situation
• Display an effective product management style
• Excel in improving abilities for greater responsibility
• Organizing the team as a team member and a team player.
• Handling difficult situation tactfully
• Computer literate
I know, I can make significant contribution to your company. Should any questions arise regarding the information on my resume, or if you need any personal or professional reference, please do not hesitate to contact me.
At the same time, I must thank very much for your precious time and looking forward to hear from you soon.
Date Of Birth: 02 Sep 1984
Industry: Hotels & Resorts
Department: Front of House
Job Level: Management
Job Role: Concierge Manager
Current Country: India
Education Level: Post Graduation
February 2019 - Present (2 Years)
Gruponoa International, India• Serve as the lead point of contact for all customer account management matters br• Build and maintain strong, long-lasting client relationships br• Negotiate contracts and close agreements to maximize profits br• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors br• Ensure the timely and successful delivery of our solutions according to customer needs and objectives br• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders br• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas br• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) br• Prepare reports on account status br• Collaborate with sales team to identify and grow opportunities within territory br• Assist with challenging client requests or issue escalations as needed
July 2016 - December 2018 (2 Years)
Kempinski Al Othman Hotel, 5 Star, Saudi Arabia• Assisting the Guest during check in check out process. br• Arranging Transportation request for pickup, drop city tour. br• Taking care of guest airline ticket booking, purchasing, change boarding passes. br• Responsible for the guest baggage in the concierge. br• Supporting the Concierge team in day-to-day operation br• Arranging Tour Travel for the Guest. br• Assisting visitor for show round of the hotel, restaurants, rooms suites etc
February 2015 - June 2016 (1 Year)
“Melia Doha Hotel” 5 Star (317 Rooms), Qatar• Assisting the Guest during check in & check out process.
June 2011 - January 2015 (4 Years)
‘‘TAJ Wellington Mews Hotel & Residences’’ 5 Star, India• Assisting the Guest during check in & check out process.
June 2010 - June 2011 (1 Year)
Makkah Clock Royal Tower (A Fairmont Hotel) 1050 Rooms, Saudi Arabia• Assisting the Guest during check in & check out process.
December 2007 - May 2010 (3 Years)
Reliance Guest House, India• Assisting the Guest during check in & check out process.
March 2006 - November 2007 (1 Year)
Hotel & Palace “Qasr Al Sharq Hilton Palace” 7 Star, Saudi Arabia• Assisting the Guest during check in & check out process.