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Dusit International
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319 Chamchuri Square Building, 29th Floor Phayathai Road, Bangkok, Thailand
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About Us
Dusit International was founded in 1948 by Honorary Chairperson Thanpuying Chanut Piyaoui, whose first hotel was the Princess on Bangkok’s Charoenkrung Road. Today the company is a leader in hotel management and hospitality education and comprises a unique international portfolio of distinctive hotels and resorts operating under four brands: Dusit Thani, dusitD2, Dusit Princess and Dusit Devarana. ASAI Hotels, an affordable lifestyle brand aimed at millennial-minded travellers, is set to open its first property early next year.Dusit International currently operates 33 properties worldwide and has over 50 confirmed projects in the pipeline in key destinations such as Bahrain, Bangladesh, Bhutan, China, Indonesia, Kenya, Myanmar, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, UAE, and Vietnam.The company also operates the signature Devarana Spa and has a fast-growing Education Division. The latter, established in 1993, comprises Dusit Thani College, which offers vocational and postgraduate hospitality degrees at campuses in Bangkok and Pattaya; and Le Cordon Bleu Dusit Culinary School.
Communication & Call Center Supervisor
Industry : Hotels & Resorts
Department : General Management
Location : Thailand, Thailand
Level : Supervisor
Posted : 24 Jan 2023
Job Role : Food & Beverage Supervisor
Recruiter : Dusit International
Job Ref : HOZ69600
Employment Type: Permanent
Job Type :
Validate Through : 2023-04-28
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Communication & Call Center Supervisor
Job Summary and Responsibilities
Supervise the staffs regarding the operation of the hotel switchboard. Maintain all telephones and related equipment's within the hotel in good working condition. Conduct staff training on the use of equipment and proper telephone etiquette. Handle and investigates all complaints regarding telephone service, advising both management and guests. Ensure that relevant feedback from guests, outsiders and staff are reported to Department Head.
Job Requirements
1. Bachelor degree in any relevant discipline
2. Minimum of 3 years in Call Center experience, preferably in a hospitality business
3. Knowledgeable both in Call Center operation and technical
4. Have good English communication skills both in written and spoken
5. Posses good communication and interpersonal skills
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