I am an experienced and passionate professional having over 12 years of experience in hospitality with renowned 5star, 4star, Boutique hotels and hotel apartments in Rooms division. I have a firm grip on front office operations, Housekeeping Operations, Hotel Pre-openings, Project management, team management, problem solving, analytical skills, emotional intelligence and mentoring skills. I am always ready to take new challenges.
2022 - Present (2 Years)
Accor Hotels, Qatar
Being responsible of overall Front Office operations for the cluster comprising 624 guest rooms in 6 buildings.2020 - 2022 (2 Years)
Islamabad Marriott Hotel, Pakistan
Assisting the Front Office Manager to oversee the entire Front Office operation,2019 - 2020 (1 Year)
Intercity Hotel Dubai Jaddaf Waterfront, United Arab Emirates UAE
Being part of pre-opening team, making sure that the set SOPs are being followed by all brcolleagues and assure a smooth front office and hotel operation. br To ensure that all guests receive a warm welcome and that they enjoy their stay being offered brthe finest personalized service. br Go through the Incident Log and ensure necessary actions and follow ups are in place. br To patrol in the hotel, implementing and following up daily check lists. br To ensure that all night audit functions are completed efficiently, and run the night audit with braccuracy and in timely manner. br To cover FOM in her absence and run the department smoothly and efficiently.2018 - 2019 (1 Year)
The S Hotel Albarsha, United Arab Emirates UAE
Taking care of front desk operation to make sure arrival and departure process is being done as per the standard with maximum guest satisfaction.2013 - 2018 (5 Years)
Nojoum Hotel Apartments, United Arab Emirates UAE
As a front office in-charge being responsible that all front office team provides professional and customer focused service to our guests ensuring their stay to be a memorable experience.2012 - 2013 (1 Year)
Arabian Courtyard Hotel Spa, United Arab Emirates UAE
Perform check-ins and check-outs in professional and efficient way2011 - 2012 (1 Year)
Sheraton Karachi Hotel, Pakistan
Perform check-ins and check-outs in professional and efficient way.2010 - 2011 (1 Year)
Sheraton Karachi Hotel, Pakistan
Coordinating with other departments on guest requests and complaints.Updating the housekeeping room status in Opera PMS