Vishal Kapoor
General Manager @ Radisson Blu UdaipurGurgaon, India
ABOUT MYSELF
Vishal Kapoor who is currently working as the CEO & General Manager of Radisson Blu Udaipur Palace Resort & Spa.He has under his belt 28 years of rich experience, with cross functional exposure in both brand hotels and independent properties, Mr. Kapoor is a management generalist with combat experience encompassing accommodation, food & beverage operations as his core with sales & marketing and revenue management as his areas of flourish. He has won several awards over the years.Vishal's key leadership and operational leverages elucidate; business strategy development & execution, brand champion, business information analysis, revenue management, talent management & organisational capability, PR & international brand standards compliances to name a few.He has been instrumental in setting up large format business & always carries a can-do of attitude towards his profession and guest alike. An alumni of IIHM – Ahmedabad and a batch topper.Recently been awarded -“ Most Luxury Hotel For Big Fat Weddings & MICE ai India MICE Awards -West India on 30th Sept 2019.“ Best General Manager at India Mice Awards on 30 the September 2019. “Best Venue For Indoor Weddings With Great Ambiance” at EWPC - Bangalore on 15th March 2019.“ Best Luxury Hotel In Udaipur Award’ By - HCBA- Hotel Critics & Bloggers Association( Based on the sharpest online reviews climb and number of positive blogs in a short span.)“ Awarded the prestigious Leadership Award by (Go MMT - Make My Trip) for grossing the highest revenues in RHG Group - February 2020.
Basic Info
Date Of Birth: 16 Dec 1968
Industry: Hotels & Resorts
Department: General Management
Job Level: Management
Job Role: General Manager
Nationality: India
Town/City: Gurgaon
Current Country: India
Education Level: PG Diploma
Work Experience
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General Manager
December 2018 - Present (3 Years)
Radisson Blu Udaipur, India
Responsible for 244 keys palace hotel with 8 banqueting venues, 5 F&B outlets and the most sought after destination wedding hotel in Udaipur known as the Venice of the East.
▪▪ Hotel Business Plan turnaround of property with TripAdvisor score up by 24 position in less than 11 months. Medallia ,NPS up by 25 points. A systematic Property Improvement Plan covering the entire front of the house and back of the house areas resulting in enhanced look and crisp feel of the entire property.
▪▪ Handled the very prestigious Ambani wedding last year in December with the complete hotel being taken over for 11 days and generating additional revenue.
▪▪ Guest Satisfaction Score - 8.47/10, Management Responses 100%
▪▪ Ranking as of October - No 1/19 in Franchised Hotels.
▪▪ Ranking as of October - No 6 / 57 Hotels (Global Radisson Blu /Asia Pacific/ International Review Pro)
▪▪ Responsible for Elevated Quality, Guest satisfaction index and reduced attrition rate.
▪▪ Provided directives to the team on CAPEX & OPEX budgeting.
▪▪ Increased profit margins by 4.5 Cr. Over last year.
▪▪ Hands on sales approach, got in 3400 room nights from once single corporate account spread over 60 days in shoulder period with an aggressive sales calling. Second highest room nights generation in RHG on MMT (OTA), despite being a destination resort.
▪▪ All Non performing accounts & large EMCs, visited along with the Regional Sales Officers to open dead pipelines and reignited the business.
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