I'm Erwin, I have passion in dealing with people, an experienced employee in the field of customer service. And with banking industry background. I am able to represent the company i have work with, due diligence and in a corporate manner., following sets guidline and standards. With my personality, I am, dependable, approchable and a fun, loving colleague. I can interact with different people and culture, even high networth customers. I'm always in a high spirits in the workplace, to boost morale and find a fun loving work environment.
2020 - Present (4 Years)
Manila Electric Company (Meralco), Philippines
1. Manage Meralco\s customer\s inquiry, requests, process through digital platforms (email, facebook, twitter, sms). br2. Resolve cases on our end pertaining to the dispute of the customer. br3. Escalate cases proper handling requires immediate concern of the customers. br4. Prepare daily accomplishment reports at end of shift.2017 - 2018 (1 Year)
Department of Foreign Affairs - Overseas Voting Secretariat, Philippines
1. Serve as VRM Operator2013 - 2015 (2 Years)
The Hongkong and Shanghai Banking Corporation Ltd. (HSBC Phils.), Philippines
1. Client servicing on Advance and Premier clients;2008 - 2013 (5 Years)
UnionBank of the Phils., Philippines
1. Performs cash deposit pick-up and cash delivery services.2006 - 2007 (1 Year)
China Banking Corporation, Philippines
1. Monitors ATM status and logs all actions taken on ATM status report.2005 - 2005 (0Months)
Golden Arches Development Corp. (McDonald's Phils.), Philippines
1. Manages people, product and equipment to execute outstanding Quality, Service, Cleanliness and Value on assigned shifts, to deliver optimum business results for an area of accountability. Key customers include crew and customers.2002 - 2005 (3 Years)
Pag-Ibig Fund (Home Development Mutual Fund), Philippines
1. Attends to borrowers’ inquiries and queries.2001 - 2001 (0Months)
Equitable PCIBank (BDO), Philippines
1. Provide assistance in data build up for various lists: SSS pensioners, small business, ADB, Consumer Finance clients, etc.