Yavuz CANDAN
General Manager - Golden Age Hotels ResortsSariyer, Turkey
ABOUT
Dear Management,
The graduations of Taylor's University, Toulouse University and MBA at Queen Margaret University in Hospitality Management, I am an accomplished, highly focused, enthusiastic, quality-driven, dynamic Turkish born and İnternationally trained General Manager with two decades of extensive global experience in Hotel Operations, Sales & Marketing, Financial and Analysing Business.
Basic Info
Industry: Hotels & Resorts
Department: General Management
Job Level: Management
Nationality: Turkey
Town/City: Sariyer
Current Country: Turkey
Education Level: Post Graduation
Yavuz CANDAN's Activity
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No Activity
Experience
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General Manager
October 2018 - August 2020 (2 Years)
Golden Age Hotels Resorts, Turkey
Directly manage all aspects of all operations with 181 rooms, including profitability, EBITA, sales, guest satisfaction, human resources and return on investment <br> <br>Key achievements; <br>• Successful application of KPIs <br>• Highest Annual Revenue ever (Increased by 21 %) <br>• Highest Profit Margin ever <br>• TripAdvisor Certificate of Excellence (from 3 to 4.7) <br>• Good Relationship with Travel Agents <br>• Mentoring Sales Marketing Department <br>• Set up new service standards <br>• Coaching department managers <br>• Developed training programs <br>• 2019 Guest Review Award -
General Manager
June 2017 - April 2018 (1 Year)
Ana Hotel Urmia Iran, Iran (Islamic Republic of)
The first 5-star hotel with 194 rooms in the location <br>Responsibility for all aspects of the daily operation of the Hotel, including sales and revenue generation, guest and employee satisfaction, human resources, financial reports performance and return on investment <br>Key achievements; <br>• Highest Annual Revenue ever (Increased by 40 %) <br>• 2018 Excellent Hotel Symbol (Quality Modern Criteria) <br>• 2018 International Best Hotel by ITEC <br>• 2017 Best Hotel by Marcopolo Travel Agent <br>• 2016-17 Best Hotel in Iran (Honoured 3rd Best Hotel between 1,590 hotels) <br>• 2017 Certificate of Excellence in Hotel Service <br>• 2017 Certificate of Excellence in Customer Service <br>• 30 % reduction of operational cost <br>• Set up Financial Standards <br>• Coaching Department Managers -
Hotel Manager
June 2016 - September 2016 (3Months)
Ramada Phuket Southsea by Wyndham Hotels, Thailand
I was hired to manage the international franchised hotel
The full charge of 152 rooms
Managing daily hotel operations, leading and supporting all hotel heads, forecasting, setting up all company standards and increasing customer satisfaction.
Key achievements;
• Managed a staff of sixty without four Department Managers
• Provided the new business plans for Restaurant operation
• Strongly supported and implemented SOPs
• Served as a visible leader -
General Manager
June 2015 - December 2015 (6Months)
Silence Istanbul Hotel & Convention Center, Turkey
Assist. General Manager i/c Sales & Marketing
2014/2015 Awards-Europe and Turkey Leading MICE Hotel
Managing 620 Rooms and the busy Convention Centre in Istanbul.
Key achievements;
• Awarded 2015 Europe and Turkey Leading MICE Hotel
• Increased 6 % RevPAR
• Increased 10 % ADR
• Managed and reduced controllable cost
• Personally trained and empowered sales staff
• Personally trained F&B heads
• Increased 100% customer satisfaction -
General Manager
June 2013 - October 2014 (1 Year)
Scanway Thailand Co. / Heritage Management, Thailand
Directly manage all aspects of all operations for four Hotels in three separate locations with 273 rooms. <br> <br>Key achievements; <br>• Pre-Opening and Renovation <br>• New opening Hotel <br>• A new hotel investment <br>• Expanding business <br>• Financial planning <br>• Set up new SOPs <br>• Increased TripAdvisor ranking from new opening to 72th in six months <br>• Mentored Hotel Managers and Department Heads <br>• Set up Spa operation <br>• Investment in a new Pub <br>• Managed to change the culture of the employees from just serving to International level -
General Manager Sales Marketing
April 2004 - October 2005 (1 Year)
Tyrkiet Eksperten, Denmark Turkey, Turkey
Director of Sales Marketing - Property brDeveloped and operated the Foreign Property Sales Department in Turkey and Denmark. br brKey achievements; br• Achieved over $12 million in sales in a year br• Become very reputable in Denmark market br• Very strong marketing activities br• Creation of the international sales team -
General Manager
March 2001 - September 2003 (2 Years)
Scanway Denmark Turkey, Turkey
I was hired to manage all aspects of 4 hotels and increased 8 hotels in a year with 1,825 beds; in charge of developing and managing hotels in four different locations in Turkey <br> <br>Key achievements; <br>• 3 New Opening Hotels <br>• 4 Pre-Opening Hotels <br>• New investments in Hotels <br>• New investment in restaurants <br>• Set up the new menu and menu engineering processes <br>• Increased expected FB revenues over 200 % <br>• 30 % return guests <br>• Training Programs <br>• Coaching and leading Hotel and Junior managers
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