I am a dynamic and ambitious leader who focuses on profitability, perfection, development and has a strong understanding of Hospitality operations. Able to quickly understand complex concepts, identify and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and customer satisfaction, decrease vacancy rates and increase the bottom line. I would like to work at professional companies that like to be successful in an environment of growth and development as well as organizational goals.
Over the years, I have a track record of achieving company goals and objectives. As a dynamic and ambitious Manager / Leader, I manage daily hotel operations and provide overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability to support KPIs.
Industry: Hotels & Resorts
Department: General Management
Job Level: Management
Job Role: General Manager
Nationality: Turkey
Current City: Sariyer
Current Country: Turkey
Education Level: Post Graduation
2018 - 2020 (2 Years)
Golden Age Hotels Resorts, Turkey
Directly manage all aspects of all operations with 181 rooms, including profitability, EBITA, sales, guest satisfaction, human resources and return on investment <br>Key achievements; <br>• Successful application of KPIs <br>• Highest Annual Revenue ever (Increased by 21 %) <br>• Highest Profit Margin ever <br>• TripAdvisor Travellers’ Choice <br>• TripAdvisor Certificate of Excellence (from 3 to 4.7) <br>• 2019 Guest Review Award <br>• New partners-Travel Agents <br>• Mentoring Sales Marketing Department <br>• Creating and implementing standards
2017 - 2018 (1 Year)
Ana Hotel Urmia Iran, Iran (Islamic Republic of)
The first 5-star hotel with 194 rooms in the location <br>Responsibility for all aspects of the daily operation of the Hotel, including sales and revenue generation, guest and employee satisfaction, human resources, financial reports performance and return on investment <br>Key achievements; <br>• Highest Annual Revenue ever (Increased by 40 %) <br>• 2018 Excellent Hotel Symbol (Quality Modern Criteria) <br>• 2018 International Best Hotel by ITEC <br>• 2017 Best Hotel by Marcopolo Travel Agent <br>• 2016-17 Best Hotel in Iran (Honoured 3rd Best Hotel between 1,590 hotels) <br>• 2017 Certificate of Excellence in Hotel Service <br>• 2017 Certificate of Excellence in Customer Service <br>• 30 % reduction of operational cost <br>• Set up Financial Standards <br>• Coaching Department Managers
2016 - 2016 (0Months)
Ramada Phuket Southsea by Wyndham Hotels, Thailand
I was hired to manage the international franchised hotel
2015 - 2015 (0Months)
Silence Istanbul Hotel & Convention Center, Turkey
Assist. General Manager i/c Sales & Marketing
2013 - 2014 (1 Year)
Scanway Thailand Co. / Heritage Management, Thailand
Directly manage all aspects of all operations for four Hotels in three separate locations with 273 rooms. <br> <br>Key achievements; <br>• Pre-Opening and Renovation <br>• New opening Hotel <br>• A new hotel investment <br>• Expanding business <br>• Financial planning <br>• Set up new SOPs <br>• Increased TripAdvisor ranking from new opening to 72th in six months <br>• Mentored Hotel Managers and Department Heads <br>• Set up Spa operation <br>• Investment in a new Pub <br>• Managed to change the culture of the employees from just serving to International level
2004 - 2005 (1 Year)
Tyrkiet Eksperten, Denmark Turkey, Turkey
Director of Sales Marketing - Property brDeveloped and operated the Foreign Property Sales Department in Turkey and Denmark. br brKey achievements; br• Achieved over $12 million in sales in a year br• Become very reputable in Denmark market br• Very strong marketing activities br• Creation of the international sales team
2001 - 2003 (2 Years)
Scanway Denmark Turkey, Turkey
I was hired to manage all aspects of 4 hotels and increased 8 hotels in a year with 1,825 beds; in charge of developing and managing hotels in four different locations in Turkey <br> <br>Key achievements; <br>• 3 New Opening Hotels <br>• 4 Pre-Opening Hotels <br>• New investments in Hotels <br>• New investment in restaurants <br>• Set up the new menu and menu engineering processes <br>• Increased expected FB revenues over 200 % <br>• 30 % return guests <br>• Training Programs <br>• Coaching and leading Hotel and Junior managers
