Richard Joel

• Assistant Housekeeping Manager

  October 2017 - July 2020 (3 Years)

  SUR GRAND HOTEL, United Arab Emirates UAE

  Ensure Maintain the Department Inventory.
   Assist with overseeing Housekeeping/Laundry operations
   Operate within departmental budgets through effective stock and cost
  controls and well managed schedules
   Support departmental targets and objectives, work schedules, budgets, and
  policies and procedures
   Ensure consistently high operating standards in every area of Housekeeping
  and Laundry, as identified by the hotel brand standards
   Perform routine inspections of all Housekeeping areas and report any issues
  to the Executive Housekeeper and ensure the job get done.
   Implement, effectively, all Housekeeping policies and procedures including
  Health and Safety and security
   Monitor the appearance, standards, and performance of all Housekeeping
  Team Members with an emphasis on training and team work
   Ensure team members have an up-to-date knowledge of all room categories
  and amenities
   Assist the Executive Housekeeper to maintain good communication and work
  relationships in all hotel areas and with external customers and suppliers
   Ensure staffing levels cover business demands
   Ensure ongoing training to support the Executive Housekeeper
   Ensure communication meetings are conducted
   Manage staff performance issues in compliance with company policies and
  procedures
   Support managing, training and developing the team
   Deputies in absence of the Executive Housekeeper
   Provide excellent guest service and Assist other departments wherever
  necessary
   Take Morning Briefing in the department and attend the management
  meeting.
   Monitor associates and their productivity. Quality control and check VIP in
  house and VIP rooms prior to arrival.
   Conducting Training and on job training for the associates and ensuring that
  standard are implemented as per brand specification.
   Ensure coordinate with a training manager, Prepare monthly
   Ensuring linen inventory record is maintained as status by executive
  housekeeper.
   Prepare the duty roster as per the occupancy forecast check request from
  executive housekeeper for special occasion.
   Coordinate with purchasing department and order the required equipment’s
  and materials (Chemicals, Linens, Uniforms, and Machineries)
   Ensure with maintenance department daily work order has been followed and
  done as per the request. Check the ken fix it rooms and pending job orders
   Ensure Machineries should be checked by supervisors kept ready to use in any
  time, if you come across any damage or broken machines should be informed
  to maintenance and housekeeper.
   Make sure the hotel standards should be followed such as grooming, personal
  hygiene and it applies to all hotel policies.
• Senior Housekeeping Supervisor

  February 2016 - January 2017 (1 Year)

  ALPHA FLIGHT SERVICE, SHARJAH, United Arab Emirates UAE

• Senior Housekeeping Supervisor

  January 2017 - October 2017 (9Months)

  FOUR POINTS BY SHERATON DOWNTOWN, United Arab Emirates UAE

• Housekeeping Supervisor

  October 2009 - February 2016 (7 Years)

  FOUR POINTS BY SHERATON DOWNTOWN & SHEIKH ZAYED ROAD,, United Arab Emirates UAE

• Team leader

  October 2008 - October 2009 (1 Year)

  CHELSEA GROUP OF HOTELS, United Arab Emirates UAE

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