RYANGLEN FURTADO

• Purchasing Controller

  February 2017 - May 2020 (3 Years)

  Fresh Express LLC, United Arab Emirates UAE

   Supported the entire beverage department via calls, emails etc
  
   Forecasted ordering requirements on a frequent basis and contacted suppliers directly
   Checked stock details frequently along-with stock availability and ensured stocks were depleted on FIFO basis
   Worked with IT to help create new item codes in system regularly
   Did local purchases within UAE and contacted suppliers directly.
   Planned & scheduled timely pickup as well as arrival of shipments via air, sea, courier etc with freight forwarders. Regularly negotiated freight rates and helped lower freight costs in Q3 & Q4 of 2019.
   Worked with Brand Managers to help secure better discounts on respective beverage brands
   Checked and informed beverage department on short/near expiry items, along-with suggestions to minimize wastage.
   Worked regularly with brand managers, created Purchase orders in system and monitored all shipment details.
   Worked with import/export team to have items cleared upon arrival in Dubai (air,sea,courier)
   Minimized over stock or OOS issues while ordering.
   Did deep dive analysis for low sales, lost sales as well as prepared sales report for quarterly and half yearly basis for all beverage brands.
   Supported Fresh Express Oman(Export) with order placements, communicated with suppliers, planned shipments and assisted with clearance of shipments upon arrival.
  
   Was recognized in 2019 for helping in minimizing wastage of beverage products by 70%
• Customer Service Coordinator

  January 2016 - February 2017 (1 Year)

  Fresh Express LLC, United Arab Emirates UAE

   Received & Placed customer orders in “Navision”, company ERP software
   Handled clients in both Abu Dhabi & Dubai division and ensured delivery of items on time
   Recognized & Selected by HORECA Manager to effectively co-ordinate the stock levels for fruits & vegetable department
   Checked stocks on a regular level and worked with quality team to remove/dispose expired stocks
   Informed sales, managers, customer service on near expiry stocks as well as suggestions to deplete the stock. Ensuring stock levels in system match physical stock quantity.
   Worked with store keepers to correct and fix stock level numbers in system whenever there were discrepancies.
   Responsible for doing adjustment on key stock items like salad items etc. Forecasting key stock salad items on a weekly basis.
   Placing customer orders for staff and managers in systems
   Helped in identifying slow moving items and depleting it before expiry.
   Also in charge of the dairy & sea food department, checking stock levels, and ensuring FIFO is followed.
• Seller Support Associate

  December 2013 - December 2015 (2 Years)

  Amazon Development Center, India

   Supported and helped Amazon.com Sellers with creating and setting up their selling accounts, selling items, assisted with customer centric issues regarding sales, general day to day issues with selling, trouble-shooting issues regarding login, and technical issues with regards to seller accounts and their listings.
   Assisted sellers on how to sell using the Fulfillment by Amazon Feature and all related queries
   Effectively assisted seller queries via email correspondence and through phone calls
   Good troubleshooting skills which resulted in low Average handling time of cases and faster resolution.
   Maintained a good positive response rate for effective Seller satisfaction from June 2014 – Mar 2015 and lowest reopen rate for May to Aug 2015.
   Continuously met productivity along with quality from Jan 2015 to Apr 2015.
   Assisted and supported team members in meeting their targets regularly as well as process related queries
   Acted as a mentor in my team and drove team’s metrics towards more seller queries daily.
   Drove Average Response Time metric in my team, which aimed at effectively meeting service levels
   Updated Standard Operating Procedures, Creating Blurbs and Updating Help pages with latest information thereby improving the process effectively
  
  Rewards and Recognition
   January 2014: Cleared the Amazon Operations Readiness Test (ORT exam) to be certified as a Seller Support Associate.
   August 2014 and September 2014: Recognized for having a high positive response rate(high seller satisfaction) of 98% and 93.5%(success rate) for the month of August and September.
   Received recognition for updating help pages, SOPs and creating blurbs for the period 2014-2015.
• IT Engineer

  January 2013 - March 2013 (2Months)

  Architecture & Planning Group (APG), United Arab Emirates UAE

   Designed, managed, and implemented Windows server 2003 R2, storage and network infrastructure solutions.
   Configured Users emails in Microsoft Outlook 2007 and provided troubleshooting solutions for any arising issues
   Managed and supervised execution and use of security measures to protect IT resources and data.
   Daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs such as backups.
   Managed and monitored DHCP and allocated IP addresses through it.
   Manage user, computer environment by using Group Policy as well as creating, changing, and deleting user accounts as per request.
   Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities. Configured / added new services when necessary.
   Installed and did troubleshooting of Architecture, Mechanical & Structure Softwares.
• IT Engineer

  July 2010 - December 2011 (1 Year)

  Wellington Gen Maintenance LLC, United Arab Emirates UAE

   Provided trouble shooting solutions along with data entry and hardware support.
   Installing and setting up company softwares.
  
   Involved with the administration aspects of the company, preparing quotations and LPO’s and also managed the accounting of the company.
• Work Expeience Trainee

  February 2009 - July 2009 (5Months)

  Darwish Bin Ahmed & Sons, United Arab Emirates UAE

   Usage of Adobe Flash.
   Developed an IDEA UAE Mock Website for DBA using HTML and designed and stylized the whole Website using CSS.
   Business Intelligence Concepts and performed User Level Support.
• Work Experience Trainee

  June 2007 - July 2007 (1Months)

  Al Khair Trading LLC, United Arab Emirates UAE

  • Worked and developed a project report on Aviation and Lighting Systems.
  • Worked and developed a project report on Automation Systems.

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