Salary Details

Salary Description: attractive salary and benefits

Job Description

Job Purpose 

To fulfil the Five Ideology with the knowledge, skills and attitude that contributes to create a unique environment which will always deliver great experience that our colleagues and guests will remember. 

Job ROLE 

The Front Desk is the most common area for guest questions, comments and suggestions. The Guest Relation Executive ensures an efficient service, seamless and memorable experience for guests by making exceptional connections with all of our guest. 

Main Duties and Responsibilities 

• Ensuring smooth and effective daily operation of the Front Office
• Give a warm welcome to guests on arrival as per the hotel’s standards
• Show excellent customer service skills, be courteous and professional at all time
• Interact with guests in the lobby, direct them to the required destination
• Identify and anticipate guest's needs and assist in any possible way
• Ensure that all guest queries and requests for information are handled efficiently
• Maintain complete product knowledge (including features, services, promotions and etc.) and be well informed about any information that might be useful to the guest
• Pre-arrival communication with VIP guests
• Prepare welcome letters
• Arrange amenities for guest and inspect VIP rooms
• Prepare and do in-room check in for VIP guests
• Handel during stay and pre-departure communication with VIP guests, ensuring guests satisfaction
• Arrange departure for VIP guests a day prior (billing and transportation arrangements)
• Attend VIP guests in the procedure of check-in, check-out, inquires, key handling, messages and all related matters
• Sell rooms to walk-in guests at the maximum rate possible
• Work towards maximizing room revenue by up-selling to a higher rate category
• Work towards increasing loyalty of the guests by enrolling them to the GHA Loyalty Programme
• Be efficient in assisting guests throughout their stay with any requirements
• Assist guests if a room move is required
• Handel guest complaints
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Enter all relevant guest data information into the PMS (Opera) promptly and accurately
• Update guest feedback and preferences in the PMS (Opera)
• Check and action traces in PMS (Opera)
• File Registration Cards for in-house guests in appropriate buckets and perform regular bucket-checks
• Neatly file registration cards of departed guests by date and in rooms order
• Scan the passport of every guest on arrival and save the data correctly
• Make sure all e-mails are handled and replied to within
• Ensure the emergency reports are printed
• Attend the daily department handover briefing at the beginning of each shift
• Attend monthly department meeting
• Attend training as per established weekly/monthly training plan
• Update daily the required reports (Late Check-Out, Nationality etc.)
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
• Carry out cashiering duties like foreign currency exchange, paid-outs, postings, cash and credit card payments etc
• Close individual cashier audit at the end of each shift ensuring that all details balance and required checks are attached
• Maintain individual cash float, take full responsibility for it ensuring that it is balanced at all times
• Minimize rebates and ensure that they all have sufficient justification, back-up and approval signature
• Working in partnership with all hotel departments
• Establish and maintain effective colleague relationships
• Perform any related duties and special projects as requested by the Management/Supervisor
• Adhere to the hotels policies and procedures
• Comply with the hotel health, safety and hygiene procedures and products
• Be aware of the hotel’s emergency and evacuation procedures
• Be well groomed at all times
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capacity as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently.