IRD Order Taker

Salary Details

Salary Description: Competetive Salary Offered

Job Description For IRD Order Taker

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of F&B innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts - the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 476 luxurious rooms and suites with ocean on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the property boasts of 270 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services - after all, FIVE knows how to throw an exceptionally good party!

"This is unashamedly about luxury," -Daily Mail.

And opening soon: FIVE Zurich!

A sneak peek of this exciting new project, which opens on 1st July 2022, reveals that this newly revamped lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali as regular guests, is set to be a huge success. Overlooking the city center from Zurich's stunning Uetliberg plateau, this property will offer 149 rooms and 87 stunning contemporary suites as well as several award-winning culinary concepts centered around FIVE's hallmark musical stylings. The new FIVE hotel in Zurich will seamlessly unite the very best of Swiss hospitality with FIVE's characteristic flair for exceptionally indulgent experiences for guests from the city and international visitors alike.

Watch out for FIVE LUXE

Proven to be a huge success and growing at an exponential pace, the brand will be launching its third property in Dubai, FIVE LUXE. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 231 suites, 100 opulent serviced apartments, 7 culinary and nightlife experiential venues, ReFIVE Spa, a pristine private beach, an iconic social pool - and is slated to open in the first half of 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for Gen Z that constantly flock to FIVE from around the globe to enjoy the brand's bespoke entertainment offerings.

So, stay tuned!

The Team

Our F&B team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.

The Candidate

As Order Taker,you will join a committed IRDteam, driven with the intent of delivering 'FIVE-star' F&Bexperiences to an international diaspora in the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think 'on your feet' during changing situations is also essential.

You'll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities

• Works in close cooperation with key service departments such as Kitchen, Stewarding, Front Office Housekeeping, Engineering, Laundry, etc.
• Attends training sessions as per instructions of the immediate Supervisor on various processes and standards i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
• Works as per Room Service duty schedule
• Ensures that under no circumstances are the telephones unattended and practices impeccable telephone manners at all times
• Performs cashier duties, as and when required
• Takes reservations for other outlets during break times, as and when required
• Works (hands-on at all times) with the team to prepare the daily service mis-en-place
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager
• Directly involved in the order taking and order placing process while dealing with guest requests and takes orders, courteously, efficiently and promptly
• Attends all meetings and briefing sessions to maintain open communication within the assigned team
• Has an in-depth knowledge of all menus and ongoing promotions in all outlets and gives recommendations to guests upon request
• Is able to upsell key items off the menu, as and when appropriate
• Flexible to work in other areas when required to do so by the immediate Supervisor
• Referring incoming calls for other departments (such as engineering, housekeeping, spa) to the concerned department.
• To report any equipment failures/problems to the Maintenance Department
• To pass any maintenance requests to the Maintenance Department
• To participate in any Training/Developments schemes as recommended by management
• To have a complete understanding of, and to adhere to, FIVE Hotels and Resorts policy relating to Fire, Hygiene, Health and Safety
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department
• To carry out any other reasonable duties and responsibilities as assigned
• Conducts a proper handover during shift change

• Positive outlook and outgoing personality with a welcoming and enthusiastic energy
• A hands-on approach and flexibility with an inspired 'can-do' work attitude
• Ability to focus attention on guests' needs, remaining calm and courteous at all times
• Previous experience in the hospitality Industry is preferable
• Ability to find creative solutions while taking ownership for all duties and tasks assigned
• The ability to work independently with good interpersonal skills
• Fluency in Arabic and English (written and spoken) is mandatory

• Live the exciting FIVE Life
• Attractive incentive schemes
• Rapid career advancement