VIP Concierge - Guest Relations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For VIP Concierge - Guest Relations

An Exhilarating Opportunity

Looking to be a part of an award-winning team that leads at the forefront of hospitality innovation? We have the perfect opportunity currently available and are looking for a dynamic individual, focused on delivering unique, first-of-its-class experiences to our guests at FIVE Hotels and Resorts - the dare-to-be-different entertainment experiential luxury lifestyle destinations that capture the glamour and vibe of Dubai and Zurich.

Dubbed the hottest hotel on Palm Jumeirah, FIVE Palm Jumeirah is set against a breathtaking backdrop of a 150m private beach and Dubai Marina skyline. This lifestyle hotel boasts 470 luxurious rooms and suites with ocean on one side and city views on the other.

The resort is a party and culinary hotspot with a range of restaurants, bars, and a nightclub, inviting a new experience every day. Whether guests are looking for a gourmet dining experience or want to dance the night away, FIVE Palm Jumeirah creates laid back or high energy choices from breakfast to the early hours, inviting guests to design their stay.

Experience a city chic vibe at FIVE Jumeirah Village. Boasting glorious sunset views, this award-winning, cylindrically structured hotel is an architectural marvel and captures the pulsating excitement of new Dubai.

Visitors can curate their own high-rise private pool celebrations (the property boasts of 269 plunge pools), sunbathe in style or enjoy a special dinner overlooking the world-famous sparkling Dubai skyline. Our award-winning sky villas were designed with more than sleep in mind as FIVE Jumeirah Village flawlessly combines a myriad of entertainment options, a range of award-winning F&B venues and first-rate guest services - after all, FIVE knows how to throw an exceptionally good party!

"This is unashamedly about luxury," -Daily Mail.

Epitomizing Swiss chic blended with Dubai glamour, FIVE Zurich is a luxury lifestyle hotel and Swiss hotspot that has previously been visited by the likes of Rihanna, Freddy Mercury, Grace Jones and Muhammad Ali. Overlooking the city center from Zurich's stunning Uetliberg plateau, this property is home to 87 suites and rooms as well as 7 award-winning and new culinary concepts centered around FIVE's hallmark musical stylings - including rooftop lounge, bar and nightclub, The Penthouse, soul food meets street food at Soul St. Zurich and MSG-free Gourmet Chinese at Maiden Shanghai along with FIVE's signature wellness retreat, ReFIVE Spa Zurich. FIVE Zurich revives Zurich's wild side and provides exceptionally indulgent experiences for guests from the city and international visitors alike.

Watch out for FIVE LUXE, JBR

Proven to be a huge success and growing at an exponential pace, FIVE will be launching its third property in Dubai, FIVE LUXE, JBR. A prime beach-side property in the heart of Jumeirah Beach Road with sweeping sunset vistas of Ain Dubai and Palm Jumeirah, this resort boasts 232 hotel rooms and suites, 212 lavish serviced residences, multiple culinary and nightlife venues, ReFIVE Spa, and an iconic social pool - and is slated to open in 2023. This incredible new property will truly imbibe the authentic and unique Vibe at FIVE for 'FIVERs' that constantly flock to FIVE from around the globe to enjoy the brand's bespoke entertainment offerings.

So, stay tuned!

The Team

Our Lifestyle team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests' needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.

The Candidate

As VIP concierge you will join a committed team, driven with the intent of delivering 'FIVE-star' experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think 'on your feet' during changing situations is also essential.

You'll work closely with the management team to develop constantly evolving service goals

Key Responsibilities

• Greet guests upon arrival and bid farewell upon departure
• Give courtesy calls and complete the task of Performance Monitor daily
• Maintain an active presence in the hotel lobby to greet and assist incoming/current guests
• Maintain a neat, tidy, pleasing and professional appearance at all times
• Assists guests in providing doctor's consultation, as required
• Handle guest complaints immediately and follow-up thoroughly
• Review and prepares next day's arrival reports for GC, VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Ensure that guest history is updated on a regular basis with accurate and pertinent information
• Assist and coordinate with the Front Office Reception team to ensure consistent services
• Promote inter-hotel sales and in-house facilities and be aware at all times of banquet (and other) events, hotel facilities, F&B outlets, special promotions/offers for the purpose of assisting guests and offering precise information
• Actively obtain feedback from guests to improve services and facilities
• Handle guest complaints and concerns in an efficient and timely manner
• Inspect VIP room status and amenities in good order prior to guests' arrival
• Ensures that, whenever possible, guests receive personal recognition
• Assist and coordinate with the Front Office reception team to ensure consistent service
• Escorts VIP guests to their allocated room and elaborate on all the available facilities/events/offers and room's features
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs, GC and long-stay guests, as required
• Ensures clear communication between Concierge, Front Office and Reservations, in particular
• Report daily activities in logbook and attend daily operations briefings
• Comply at all times with Group's health, safety and hygiene regulations
• Is familiar with Group's emergency procedures
• Performs other duties as assigned by Manager
• Gives a proper hand over at the end of every shift

• Computer skills with a strong knowledge of Word, Excel, Power Point and Outlook
• A meticulous eye for detail
• The ability to work in an environment that demands excellence, time and energy
• A dedication towards improving customer delight, as well as company profitability
• A determination to build positive working relationships with team members to reach common goals
• A keen focus on safety and security policies and procedures
• A trustworthy colleague who can maintain confidentiality of proprietary information and protect company assets
• A Team Member who ensures the effective implementation and administration of company-wide policies, procedures, and practices in accordance with stated company objectives and legislation requirements
• Supportive Tribe Members who efficiently identifies and monitors market needs and trends and acts appropriately
• An enthusiasm towards all duties requested by management
• Meticulous personal appearance
• Previous relevant experience of 1-2 years in the luxury hotel is a plus
• Fluency in English is preferred
• Fluency is Arabic is preferred
• Fluency in multiple languages is preferred

• Live the exciting FIVE Life
• Attractive incentive opportunities
• Rapid career advancement