Hotel Sales Coordinator

Salary Details

Salary Description: Competitive Salary & Benefits

Job Description For Hotel Sales Coordinator

Sales Coordinator Duties and Responsibilities:

• Answer telephone and respond to caller inquiries in a pleasant manner.

• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

• Responsible for coordinating internally with the sales & marketing team.

• Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).

• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).

• Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

• Manage and maintain sales executives and managers schedules, appointments and travel arrangements.

• Assist sales team by managing schedules, filing important documents and communicating relevant information.

• Arrange and co-ordinate meetings, events and any appointments.

• Record, transcribe and distribute minutes of meetings.

• Interaction with client in regards to leads, hotel needs and client travel.

• Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.

• Perform hotel site tours with potential clients.

• Monitor, screen, respond to and distribute incoming communications.

• Design, upload, extract and maintain customer databases.

• Create and manage Company and Travel Agent profiles on the property management system.

• Should know the process of merging profiles.

• Load and Manage Rate Codes to the Hotel Software, And link the negotiated rates to the correct company profiles.

• Print Daily Sales reports for each sales managers and submit to Director of Sales.

• Print Sales manager productivity reports for each sales managers and submit to Director of Sales.

• File and retrieve documents and reference materials.

• Conduct research and collect data to prepare reports and documents.

• Utilizes efficient sales strategy for the maximization of hotel revenue.

• Coordinates necessary arrangements with vendors relating to sales.

• Establishes strong relationships with vendors to ensure maximization of hotel revenue.

• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.

• Respond to complaints from customers and give after-sales support when requested.

• Ensure the adequacy of sales-related equipment or material are available at all times.

• Other duties as assigned by Director or sales or the management.