Hyatt Regency Ahmadabad,India Waiter 9th July 2018 to till date 1.Set-up trays and deliver room service orders in accordance with policies and procedures, brand standards and federal, state and local regulations 2. Set-up and deliver VIP amenities. 3. Process guest checks in compliance with cash handling, credit card transactions and room charge policies and procedures. 4. Report all tips in compliance with Company policy and IRS regulations. 5. Respond promptly to guest needs and problems to ensure a quality experience and enhance future sales. 6. Retrieve room service trays in accordance with policies and procedures and brand standards complete all assigned side work. 7. I was the personal butler for all VIP Guests at events. 8. I was one point of contact for the host. 9. I was the in charge of CCG inventory. 10.I did different elaborated setups at event space. Ananta Spa & Resort Udaipur ,India waiter 22nd March 2017 to 5th July 2018 Managing the operations according to the standard operating procedures of the organization To control the usage of food and beverage equipments and items Interacting with the guests for quick resolution of their problems and providing high quality services to achieve customer delight Handle guest complaints and maintain good public relations To maintain a high team focus by showing co-operation and support to achieve the goals of the organization Supervise and coordinate assigned shift; pre meal meeting conducted with the staff daily Handle all inventories directly involved with the operations Maintain a high customer service focus by approaching any job with the customer always in mind Delivering high-value services to upscale customers for exalting their satisfaction level
2018 - Present (6 Years)
Hyatt Regency Ahmedabad, India
1.Set-up trays and deliver room service orders in accordance with policies and procedures, brand standards and federal, state and local regulations br 2. Set-up and deliver VIP amenities. br 3. Process guest checks in compliance with cash handling, credit card transactions and room charge policies and procedures. br 4. Report all tips in compliance with Company policy and IRS regulations. br 5. Respond promptly to guest needs and problems to ensure a quality experience and enhance future sales. br 6. Retrieve room service trays in accordance with policies and procedures and brand standards complete all assigned side work. br 7. I was the personal butler for all VIP Guests at events. br 8. I was one point of contact for the host. br 9. I was the in charge of CCG inventory. br 10.I did different elaborated setups at event space.2017 - 2018 (1 Year)
Ananta Spa & Resort, India
Managing the operations according to the standard operating procedures of the organization