I am seeking a challenging position with a reputed Organization that will allow growth into positions of broader responsibilities. In my previous position as a Housekeeping Coordinator and my current position as a Concierge, I have gained good experience which can enable me to work in many different positions and different departments and hence I am ready to take any other position.I am very flexible, fast learner a strong team player, able to multi task with ability to work effectively under pressure and without supervision, good communication skills, excellent Customer Care and a positive attitude.
2022 - Present (2 Years)
Atlantis The Royal, Dubai, United Arab Emirates UAE
• Coordinate and provide administrative support to all areas of the Housekeeping department2020 - 2022 (2 Years)
CONCORDIA DMCC Integrated Facility Management, United Arab Emirates UAE
Welcome all guests and residents with a smile and maintain a professional approach at all times. br Continually deliver and maintain the high service standard required for the daily operation. br Assist the Residents and Guests with a multitude of individual enquiries in a timely and professional manner. br Provide special services, (i.e. car rental, taxi reservations, lost luggage, restaurant reservations, flight arrangements and confirmations) to Residents and Guests. br Assist with the Residents in Move In and move Out requirements and/or requests. br Develop a positive working relationship with all Strive departments to facilitate a team-oriented atmosphere. br Ensure Resident and Guest complaints are dealt with in a timely, professional manner and recorded. br Ensure that all relevant information and resources such as phone lists, hours of operation, way finding directions, family resources, etc. are routinely updated and available at all concierge points for utilization and efficient dissemination. br Update all records including client database files, logbooks, overnight reports, car, inspection forms, monitoring information etc. br Be aware of and work within Health Safety legislation. br Keeping an accurate inventory of keys at each shift br Making sure that all incidents are recorded and sent daily to the management br Taking care of the lobby area and make sure that residents are notified accordingly with the related works or activities within the building. br Making sure that all couriers/correspondence reach the resident2013 - 2020 (7 Years)
Movenpick Hotel JLT, United Arab Emirates UAE