Hospitality Tip Of The Day (23.)
#hospitalitytipoftheday
[HOTEL LOGO]
CORPORATE RATE APPLICATION FORM (Sample)
Company Name:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Address :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _
Main Contact :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Designation :_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Telephone : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Ext. _ _ _ _ _ _ _ _ _ _ _ _ _ _
FAX : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Mobile:_ _ _ _ _ _ _ _ _ _ _ _
Business Nature : _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Type of Account : [ ] Travel Agent [ ] Government [ ] Corporate
[ ] Airline [ ] Event Management [ ] Embassy
[ ] Convention [ ] Direct
Required Credit Limit: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Potential Room Nights: [ ] 10 - 50 [ ] 51 - 100 [ ] 101 - 500 [ ] 501 - Above
OFFICE USE
Rate Code Applied: _ _ _ _ _ _ _ _ _ _ _ _ Other Discounts _ _ _ _ _ _ _ _ _ _ _ _
Sales Manager / Account Manager: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

#hospitality #hotel #travel #sales #eventmanagement #eventmanagement #logo #business #airline #hotels #india #dubai #growtogether

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Hospitality Tip Of The Day (22.)
#hospitalitytipoftheday
Tips for Effectively Upselling Guest Rooms at Front office

*Upselling to hotel guests while they arrive at the hotel to check-in often holds the best opportunity to create more revenue for the hotel.
*A good incentive program for reservations and front office team offered by the hotel management helps to successfully motivate staff in upselling guest rooms.
*Always greet each guest with a smile in your voice as well as your face.
*Always Establish and maintain eye contact with the guest.
*Ask open-ended questions to understand the guest needs and requirements, and make timely suggestions and offering alternatives with an upsell.
*Understand the guest profile from the reservation details and identify those guests who are most likely to take a higher category room.
Bookings generated via corporates or negotiated rates or by in-house sales team are not likely to take higher category rooms and as their bills are normally paid by their company.
*Guests who are in honeymoon, family leisure trip, long stay, online travel agents (OTA’s), direct bookings, walk-in’s etc. are most most likely to opt for the upsell offer. This is because in most of the cases the guest who comes to stay at the hotel is not aware of the different room offering by the hotel
*Be pleasant and business-like, as you are selling yourself as much as you are selling the hotel facilities and services.
*Find out the guests name immediately and use it at least three times during the conversation.
*Always use appropriate titles like Mr., Miss when addressing the guest and never call the guest by his first name, always use the surname with an appropriate title.
*Attempt to identify the need of the guest since these needs may not have been identified during the reservation process.
*Match the guests needs to the rooms furnishing or amenities or view (sea view, pool view, mountain view) etc.
*If the guest stays for many nights then he/she would be interested in a larger or spacious room.
*If the guest is on a honeymoon then offer them with a room with a view like a sea facing, pool facing, mountain facing room etc.
*If the guest has a reservation on a lower category then mention the main difference and extra features he gets when compared with higher category rooms.
*Inform about the additional charge or difference in tariff with encouraging statements like with a difference of X amount you can get a sea view room.
*Upsell rooms by pointing out its features and benefits first, then mention the difference in price.
*If there are two different room type available then mention the benefits of both rooms so that guest can choose the best which fits his requirement
*For walk-in always provide details of a lower category and higher category to avoid the risk of losing the revenue while trying to up sell to the guest.
*Always thanks the guest after a successful upsell.
#hospitality #hotel #opportunity #business #like #team #sales #hotel

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Hospitality Tip Of The Day(18.)
#hospitalitytipoftheday
What is Business Source of in the Hotel Industry?

There are numerous ways a hotel can learn about the guest’s request for available space. The potential guest can connect with the hotel via a telephone, email, online, Social Media, other devices or referral systems may all become important communication links between the sources of business and the hotel property. Such a source of business aka 'Source Codes' is tagged with each reservation record for statistical and forecasting purpose.

It is important that the potential customer be aware of how to contact the hotel in order for lodging management to maximise guest room sales. A property receives reservation inquiries in a variety of ways. The reservation request may be made in person, over a telephone, in a mail, via facsimile or telex, though the internet or online, social media (Facebook, Twitter, Instagram), mobile apps, instant messaging systems (Whatsapp, Telegram, Facebook Messenger) through a central reservation system, global distribution system or through an inter sell agency.

list of source of business:

1.Personal approach: The may directly give their reservation to the hotel. They are also termed as FITs (Free individual travellers) or chance guest. Those guest are also termed as walk-in guests.
2.Travel agent
3.Tour operator
4.Airlines: Different airlines book hotel rooms for their regular crew members or for their clients.
5.Central reservation system: There are two basic types of central reservation system;
a) Affiliate network - An affiliate network is a hotel chains network where all individual units are linked through the central network. Chain hotels link their operations to streamline the processing of reservations and reduce overall system costs and at the same time, it also allows the non-chain properties to join the system as overflow facilities.
b) Non-affiliated network - A non-affiliated reservation system connects non-chain properties and enables independent hotel operators to get the benefit of reservation.
6.Global Distribution System (GDS):GDSs provide worldwide distribution of hotel reservation information and allow selling of hotel reservations around the world.
7.Companies/corporate houses
8.Embassies/consulate offices:
9.NGOs/INGOs
10.Universities and other educational institutions
11.Government Office and Ministries.
12.Inter-sell agencies: Hotels and car rental companies may also be inter-sell partners
13.Referral groups: They are an informal or sometimes formal association of hotels who refer guests to each other in case of sold-out status or if a guest is travelling to another city where the hotel does not have a branch
14.Online.
kripa Thakur Himmat Anand Monalisa Samantaray Vaibhav Rishi
#hospitality #hotels #hotel #management #bussinessdevelopment #source #india #tajhotels #marriottinternational Ankita Jaiswal JASPAL SINGH BHATIA #choicehotels #hyatthotels #ihcl #marriott #wyndhamhotels

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