Filippo Sona asks Accor SVP for innovation and design Damien Perrot their approach to creating and maintaining a high level of guest experience across all of their brands and categories. His answer is simple and effective, it’s all about emotion and details.
Enjoy this episode in full by searching for The Wood Couture Podcast on YouTube or your favourite audio podcast apps including Apple and Spotify.
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https://youtu.be/yPnd3jw2oGw
