We are seeking a Reservations Manager to lead and manage the reservations department.
voco® Bonnington, a franchise partner of IHG’s upscale brand is a trendy and vibrant hotel. The 208-keys property has been open since 2010 and enjoys an array of exceptional dining concepts. Located in the heart of bustling and cosmopolitan Jumeirah Lakes Towers, voco® Bonnington Dubai is minutes away from Dubai Marina and its beaches, and a short ride from a host of luxury shopping facilities and malls, restaurants, bars, and some of the world's top golf courses.
As Reservations Manager, your key responsibilities will include (but not limited to):
• Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.
• You will be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members.
• Generate and distribute daily, weekly and monthly reservation reports
• You will drive the communication to other relevant departments, ensuring that all realistic expectations of the guests are met, and reservations are honored.
• Assist Revenue Manager with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.
• You will take personal responsibility for driving up-selling within the reservations department.
We are looking for someone who:
• Has previous experience of 2-3 years working as a Reservations Manager or Assistant Reservations Manager or Cluster Reservations Executive for an IHG 4-5* hotel in the UAE.
• Has knowledge of Opera system.
• Understands the dynamics of regional & local market, local competitors and events of the destination
• Has ability to drive change initiatives and support change within the organization.
• Can provide strong leadership and managerial support to further develop the reservations team.
• Communicates and writes with fluency in English (Additional foreign language would be an asset)
• Is enthusiastic, self-motivated, proactive with excellent attention to detail
• Must be available in the UAE for a face to face meeting
Attractive salary & benefits dependent on experience.
To apply, e-mail your CV to: hre @ vocobonnington.com.
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