Sneak Peak of our Customer Service Training:
Chapter 8: Paradigm. Innovative Customer Service Training in the Hospitality industry.

#ttqsmodel #svarnatraining #hospitalityindustry #customerservice #training #hozpitality #training #hospitalitydd
Presented to you by Hassan Al Jabry, Business Strategist Manager, Svarna Training Institute, Dubai. #hassanaljabry
Video Link:
https://youtu.be/b274j3_4Yik

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If you become a jump board by moving from one employer to another and never bother to upgrade your skills, you will never grow in the hospitality industry. #hospitality #hospitalitydd #ttqsmodel

You need to be patient and search for the empowerment of your skills. Join us - hospitality deep dive where our core values CESMA will get you where you want to be.
Connect
Establish
Share
Mutual
Achieve

Video Link: https://youtu.be/iRHxP7ghTs4

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Hospitality deep dive into "The best time to upgrade and empower your skills"

#hospitalitydd #hospitality #leadership #ttqsworkshop #ttqsmodel #qualityservice



I am always optimistic and when you question on the way I conduct my training/workshops campaigns, is it the right time, in the midst of an economic crisis and coronavirus outbreak?



Yes, the time is always right, even if it does not make sense at the current moment, it will, humanity always prevailed. I will be one step further when the time is right, while others struggling to make their points.



As for you and your team, you will be well equipped and empowered, ready for overwhelmed business, creating memorable experiences for your customers.



All my training modules are not classic ones, where you only sit and listen to the lecture, refer training materials and so on. No. In addition, I will be taking you to different places and situations where you can connect the dots and apply at your workplace.



“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”

– Michael Jordan

For more:
https://points2deliver.blogspo....t.com/2020/02/custom

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Quality of service and customer satisfaction are critical factors for success of any business (Gronoos, 1990; Parasuraman et
al., 1988). As Valdani (2009) points out: enterprises exist because they have a customer to serve. The key to achieve sustainable advantage lies in delivering high quality service that results in satisfied customers (Shemwell et al, 1998).

Service quality and customer satisfaction are key factors in the battle to obtain competitive advantage and customer retention. Do all our team clearly understand this? From front office, housekeeping, and other departments all contribute to service quality and customer satisfaction. By following #ttqsmodel Together Towards Quality Service model in delivering customer service training, it left no stone unturn in exceeding customer satisfaction.

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"Products and services can easily be replicated. So if your company's competitive advantage is based on products and services alone, you are at risk. But if it's based upon products, services, and quality service, then you'll have a competitive advantage that's very difficult to match."
Lee Cockerell, Creating Magic
#ttqsmodel
#hospitalitydd

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