Assistant Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Front Office Manager

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications
JOB SCOPE:

Responsible for day-to-day operations of the Front Office including Guest Services, Bell Staff, Door Staff, Mail Desk, and Package Room. In addition, assists in the execution of administrative functions. Performs other duties as required.

JOB FUNCTIONS:

Management tasks

• Ensure hotels standards and expectations are accomplished on a daily basis
• Greet and escorts VIP's and ensures that the staff is aware of the VIP guest requirements
• Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
• Oversee lobby, upholding guest service standards from the point of entry to guest room.
• Motivate team to carefully problem solve, empathize with customer needs, and develop new skills

• Coordinate Front Office activities with Guest Relations and other departments
• Effectively communicate information between shifts including special requests
• Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
• Control daily rooms availability, special events, and general information
• Develop and implements "plan of action" for day-to-day operations
• Supervise check-in and check-out
• Support Supervisors with daily group activity
• Monitor and implement operating procedures
• Responsible for maintaining department standards
• Ensure that staff members follow set procedures and standards

• Assist in preparing forecasts, reports, staffing schedules and payroll
• Identify training opportunities and develops appropriate materials
• Assist with Guest Relations activities

• In case of an emergency insures maximum safety of guests, patrons, and employees
• Handle and resolve inquiries, special services and requests, guest related problems, etc
• Quickly and efficiently handle guest complaints

• Greet guests upon arrival
• Maintain both 56 th and 57 th street entrance, and in conjunction with Housekeeping ensures that sidewalks are always clean, especially during snowstorms
• Ensure that the lobby is always in perfect condition and sharp, including clean and polished bell carts
• Controlling lobby traffic and coordinate smooth arrivals and departures with the Front office
• Organize departures and arrival of groups, in conjunctions with Sales

• 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position

• Degree in Hotel Management

• Troubleshoot in a diplomatic manner
• Prioritize guest issues
• Maintain enthusiastic and warm attitude in all circumstances

• Use good judgment and tact and maintain confidentiality
• Work well under pressure while meeting deadlines
• Interact with people at all levels
• Communicate effectively both verbally and in writing

• Front Office operations
• Front Office operating procedures and policies
• Computerized property management/ Front Office systems

• Stand and walk for long period of time

• Ability to train and monitor performance of staff

• Ability to hire, train, develop, and motivate colleagues.