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Hyatt Hotels
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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Assistant Guest Experience Manager - Arabic Speaking
Industry : Other Industry
Department : Front of House
Location : Bangkok, Thailand
Level : Staff Line level
Posted : 28 Jun 2022
Job Role : Guest Relations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ9847
Employment Type: Permanent
Job Type :
Validate Through : 2022-09-13
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Assistant Guest Experience Manager - Arabic Speaking
Description
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Assistant Guest Experience Manager - Arabic Speaking i s responsible to assist the operation team in managing the guest experience department to ensure maximum guest satisfaction, through pre-arrival, stay and departure experience.
- Ensures a warm welcome and effective information services for hotel guests
- Ensures that guests' stay at the hotel runs smoothly
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Organizes arrivals and departures with Rooms Division team
- Coordinates room allocation with the Housekeeper (M/F), handling any switches as necessary
- Communicates with the other departments
- Ensures that guest documentation and information is available and up-to-date
This role reports to Guest Experience Manager.
Qualifications
- Degree or Diploma in Hospitality or Tourism management.
- Proficiency in English and Arabic languages is a must.
- Significant experience in a customer-service position
- Good problem solving, organizational and interpersonal skills.
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