Concierge

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Concierge

Description

The role

Concierge is responsible for answering questions, giving direction, and making detailed reservations or recommendations.This role must have knowledge of all things Austin. Music events, best restaurants, hidden gems, transportation optionsetc. This offers the opportunity to engage in casual conversation and to indulge special requests.

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Assisting guests with Reservations at local restaurants, concert venues, and other local vendors. Establish relationships with these vendors to ensure their assistance with guests needs.
• Proactively reach out to guests to arrange any special needs or accommodations during their stay.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
  • Summon front service/bell assistance to escort guests to their rooms as appropriate.
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergencies.
  • Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

The hotels

When you stay at a Thompson Hotel,you arewelcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey andbridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even yourlife. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & SeaDepartment which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.

The 193 king room tommie Austin is built for the spirited adventurer. Guest's will be encouraged to explore Austin's unparalleled offerings andin every square foot, tommie is anopportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffeeand wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street side concept serving daily fare for locals, residents and guests alike and helmed by awardwinning ChefMashamaBailey. This mixed use project will also feature a residential tower - Siena - and 10,000 square feet of retail space.

The benefits & perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it!Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and wedon'twant to leave out our lifestyle benefits! Paid holidays, vacation and sick leave,paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educationalassistance and many more!

About the hiring process

We arestoked thatyou havechosen to express interest in joining our family.We willbe sure to take a look at your application and get back to you within the next two weeks. Thankyou for your patience while we do so.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.