Conference and Event Design Planning Manager (CSM/ EPM)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Conference and Event Design Planning Manager (CSM/ EPM)

Description

Park Hyatt Beaver Creek Resort and Spa With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa redefines the summer getaway in Colorado's Vail Valley. Embrace Vail's finest golf courses, whitewater river rafting, fly fishing and scenic hiking trails-all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.

TheEvent Planning Manager is responsible for upselling and servicing events. Primary sales efforts are in Banquet Food and Beverage and includes menu planning, agenda setting and hotel meeting services. Duties also include contract review and facilitating communication before, during and post event with pertinent hotel team members to ensure a high level of service.

The Event Sales Manager hosts hotel tours, maintains strong customer relationships, participates and may lead event meetings including pre conference introductions to the onsite Banquet and Audio Visual teams, as well as post conference meetings to share learnings with department heads. Ability to work as a team member with the sales and events staff is a priority.

Role specific job responsibilities include:

• Conducting in person and virtual site inspections for definite groups.
• Maintaining well organized documentation and reports in Hyatt systems.
• Working as a team member with the sales and catering staff and other support staff.
• Plan, arrange, organize, and diagram events with the goal of meeting or exceeding client/customer expectations and setting up the operational team for success.
• Prioritize tasks and independently manage workflow based on appropriate needs and demands and the department's policy and procedures.
• Clearly communicate policies, procedures and services offered by the hotel with clients/customers.
• Communicate applicable Hyatt Standard Operating Procedures for Events to Banquet Leaders and become the liaison between the sales contracting process and event execution.
• Coordinate and communicate event logistics (responsibilities, timelines, etc.) with other departments in order to meet or exceed client/customer expectations, through Hyatt's property management software.
• Monitor on site event activities to ensure satisfaction of participants, and follow up with any resolutions provided by operations to ensure resolution of customer service issues and concerns prior to group departure.
• Manage Meeting Planner Portal defaults for hotel and promote usage.
• Manage work schedule to strategically be on-site during critical event times (greetings, breaks, departures, etc.), as needed.
• Present daily bill to customer through Hyatt Meeting Planner Portal or in person, at customer's preference.
• Reconcile final invoices with Finance Department, and client/customer, with assistance from shared billing services.
• Additional duties as determined by Director of Sales and Marketing.
• Attend EO/Resume meetings, Sales/Event Planning team meetings, Sales/marketing meetings as requested.
• Prepare and be prepared to lead Weekly Group Resume meetings for the hotel's groups.
• Meet or exceed annual revenue and service goals.
  

The budgeted salary for this position is $58,000. Actual pay will be commensurate based on experience.

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription,Dental and Vision Insurance (after 30 days)
• 401k retirement savingswith company match
• Paid Vacation, sick days,new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free meals in our employee dining hall
• Employee Stock Purchase Plan
• Complimentary ski pass!!
• Complimentary parking in Park Hyatt Beaver Creek garage.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect Integrity Humility Empathy Creativity Fun

COVID-19 Safety:

Hyatt Hotels follows all COVID-19 CDC and US Health department protocols for the safety of our employees and guests.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• High attention to detail required
  
• Able to work weekends and evenings as required
  
• High School Diploma or GED required; some college preferred
  
• Two years of office environment experience required
  
• 1-2 years of Event Planning Coordinator or Event Planning Manager experience preferred
  
• Self-motivated and understand Hyatt's core purpose of Care
  
• Possess the ability to multi-task and work well within a team environment
  
• Proficient in Microsoft Office, including Word, PowerPoint, Excel and Property Management system.