Executive Housekeeper

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Executive Housekeeper

Description

A luxury California resort in an idyllic mountain setting, Resort at Squaw Creek rests at the base of Squaw Valley, which is the site of the 1960 Winter Olympics, and is just minutes from North Lake Tahoe.

Our AAA Four-Diamond resort offers ski-in/ski-out access to Squaw Valley Alpine Meadows. Squaw Creek's dramatic lobby, with its floor-to-ceiling windows, overlooks a cascading waterfall and the breathtaking Sierra Nevada Mountains. 405 luxurious resort rooms and suites , complete with resort-style kitchenettes, fireplaces and LED flat-screen TVs, comfort guests with a "mountain meets modern" ambiance at our resort in Squaw Creek.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Director of Operations.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and upholding the highest levels of guest satisfaction on cleanliness levels in all areas of the property. Responsibilities include staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel's Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Provide a solid understanding and maintenance of housekeeping and laundry supplies and pars
• Teach employees importance of, and how to greet guests and courteously solve guest requests
• Oversee inspection program and ensure it is consistently maintained
• Walk hotel front and back of the house daily
• Ensure Public Areas are in suitable conditions
• Ensure all Hotel floors are in suitable condition and fully stocked
• Guest In house Satisfaction Tracking (We Care): Address concerns and ensure in-depth follow up
• Guest Satisfaction (Medallia - HySat) surveys: Follow up and pre shift concerns
• Must focus in Guest Satisfaction Feedback on working order and condition of the hotel and must follow up accordingly
• Assure all safety and security policies and procedures are followed
• Work closely with all other departments
• Inspect rooms daily
• Oversee purchasing and inventory of linens
• Be up to date with the latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Oversee turndown service, special needs of VIP Guests, foreign dignitaries, etc.
• Ensure proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Due to COVID-19 cleanliness protocols, this role now calls for new duties to ensure safety and cleanliness of frequent touch points and all colleagues must adhere to our COVID-19 prevention plan: wearing mask, temperature check and cleaning/disinfecting areas outside department.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• Previous Department Head experience required
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Bilingual is preferred
• Must have experience with outside contracted labor parties
• Must be proficient in Microsoft Word and Excel as well as Housekeeping systems such as hotSOS, Birchstreet, Kronos, etc.
• Must have excellent organizational, interpersonal and administrative skills

Why to work at Resort at Squaw Creek?

• 50% discounted meals at property food service areas
• 12 Free Room Nights at any Hyatt Globally
• Medical Dental and Vision Insurance
• Retirement Savings Plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Discount Ski Pass
• Enjoy vending meal set-up in our colleague dining hall

Our Vales: Respect Integrity Empathy Humility Creativity Fun

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.