Guest Relations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Manager

Description

To provide a courteous, professional, efficient and flexible service at all times, following Andaz Seoul Gangnam of Performance.
To perform all duties and tasks in the assigned Place of Work as per Master Task List. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
To be fully conversant with all services and facilities offered by the hotel.
To attend to the hotel guests communications from inside and outside the hotel.
To use and adhere to policies and procedures for handling calls, messages and selling services and restaurants to guests of the hotel.
To handle wake-up calls promptly and according to hotel standards.
To ensure when required, the doctor is contacted with the minimum delay and that direct supervisor is informed accordingly.
To be aware and adhere to the hotel emergency policy and procedure.
To ensure that all faxes are well prepared, checked and sent within 10 minutes from arrival or received.
Act as a departmental coordinator for all areas of the hotel and ensure a proper follow-up is done for all guests' requests and comments.
To plug in all customer inquiries into the system and ensure proper follow up is done.
To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
To handle guest enquiries in a courteous and efficient manner and repot guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To maintain total confidentiality of all guest and associate information.
To perform opening and closing procedures established for the Place of Work as assigned.
To perform billing and cashiering functions as required within the department.

Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal communication skills
Ability to sit for long periods of time
Must be able to work a flexible schedule, including weekends and holidays
Proficient in basic computer skills
Customer service experience preferred