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Hyatt Hotels
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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Guest Service Officer - Concierge - Hyatt Regency Shenzhen Yantian
Industry : Other Industry
Department : Front of House
Location : Shenzhen, China
Level : Staff Line level
Posted : 07 Feb 2022
Job Role : Guest Services Associate
Recruiter : Hyatt Hotels
Job Ref : HOZ61376
Employment Type: Permanent
Job Type :
Validate Through : 2022-07-25
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Officer - Concierge - Hyatt Regency Shenzhen Yantian
Description
Ensures that Concierge associates provide excellent service to internal customers as appropriate.
Ensures that all Concierge associates are aware of current promotions, policies and other important information.
Ensures that all Concierge associates are familiar with the hotel's products and services.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures all associates provide a courteous and professional service at all times.
Support the lobby operations and ensure warm welcome of all guests to the Hotel.
Qualifications
Holds a diploma/qualification in Hospitality or Tourism Management.
Well developed Communication and Customer Relations Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Minimum two years work experience as Front Office Team Leader in an International hotel.
Essential knowledge of Travel and Hotel industry.
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