Guest Services Host (Valet/Bell) SEASONAL

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Host (Valet/Bell) SEASONAL

Description

A Tranquil Waterfront Resort on Lake Tahoe - Experience Lake Tahoe from our scenic waterfront resort, nestled perfectly into the Sierra Nevada mountains.

Our guests spend their days exploring the area's winding trails, relaxing at the on-site spa, and dining at our award-winning restaurants before retreating to one of our spacious rooms, upscale suites, or private waterfront cottages. We care for people so they can be their best.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

The Guest Services Host is often the first person to greet our guests upon arrival, and the last person to bid them a safe journey as they depart the Hyatt Regency Lake Tahoe. This individual is very important in creating a lasting and positive memory for our guests, and often the first impression of the resort. The Guest Services Host partners with the resort's Rooms division to align the arrival and departure experience for guests with Hyatt's purpose of caring for others so they can be their best. The Guest Services Host's primary focus involved providing a consistent level of service to guests across the front, entry, Guest Services Desk, and guest room entry and exit.

Job Responsibilities may include but are not limited to:

• Greet guests as they exit and enter the Resort lobby
• Escort guests to their rooms, transporting luggage and personal items to and from the guest rooms efficiently
• Ensure guests are comfortable with their accommodations and are familiar with room and resort offerings and features
• Provide resort information and local recommendations
• Assist guests who wish to valet their cars, as well as retrieve previous valeted cars upon guest's request

Due to COVID-19 Cleanliness protocols, this role now calls for new duties to ensure safety and cleanliness of frequent touch points and all colleagues must adhere to our COVID-19 prevention plan, includes wearing mask, temperature check and cleaning/disinfecting areas outside department.

Qualifications

• Must have the desire to meet and exceed expectations in a fast paced environmnet
• Refined verbal communication skills
• Professional presentation
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Must have physical stamina to lift moderate amounts of weight consistently throughout shift
• Ability to walk and stand throughout majority of shift
• Must have scheduling flexibility to work any shift as needed, including evenings, weekends, and holidays
• Previous customer service experience preferred
• Comfortable with parking a variety of vehicles including manual and automatic transmissions
• Must have valid driver's license

Why Work at the Hyatt Regency Lake Tahoe?

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect Integrity Humility Empathy Creativity Fun

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.