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Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.

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Guest Services Officer - Guest Services (full-time)

Industry : Other Industry

Department : Front of House

Location : Melbourne/Australia

Level : Staff Line level

Posted : 22 Mar 2022

Job Role : Guest Services Associate

Recruiter : Hyatt Hotels

Job Ref : HOZ62092

Employment Type: Permanent

Job Type :

Validate Through : 2022-04-19

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Services Officer - Guest Services (full-time)

Description

About Park Hyatt Melbourne

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

As the Guest Services Officer - Guest Services, you will be responsible for ensuring the smooth and efficient running of the department and providing an excellent and consistent level of service to our customers in accordance with Hyatt International's brand standards.

Working amongst a team of 6, you will support the Front Office Manager in the day to day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.

Some of the responsibilities include:

Ensure smooth and efficient operation of the Front Office on a day to day basis including cleanliness
Handle internal and external phone calls, relaying messages with proficiency
Operating and controlling the telephone switchboard
Handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.
Assist in maintaining a high level of security for guests, staff and hotel property
Ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

Qualifications

Previous work experience in a similar fast-paced hotel operations or reservations environment
Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolution skills
The capability of working both autonomously and as part of a team
The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.melbourne.park.hyatt.com and @parkhyattmelbourne

If you are looking for a fulfilling career, please apply through www.hyatt.jobs